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Help Desk Technician Ii
3 months ago
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
Secret
Suitability:
Public Trust/Other Required:
None
Job Family:
Help Desk
Job Qualifications:
**Skills**:Customer Service, Technical Support, Trouble Ticketing
Certifications:
CompTIA - A+ - CompTIA, CompTIA - Network+ - CompTIA
**Experience**:
0 + years of related experience
US Citizenship Required:
Yes
**Job Description**:
How the Help Desk Technician will make an impact:
- Support all aspects of the of the USARCENT Help Desk operations located at Patton Hall
- Ability to support desktop and laptop system images
- Provide support and training to end users
- Configure, workstations, docking stations, printers, monitors, zero client hardware, VoIP/VoSIP telephones, Audio/Video controls, external CAC readers etc
- Perform duties as a Trusted Agent for issuing SIPRNET PKI Tokens
What you’ll need to be successful:
- High School diploma and 1 year of experience
- Certifications: Either CompTIA Network+ CE or CompTIA A+ CE is required
- Must be able to communicate clearly and provide courteous customer service.
- Must possess strong troubleshooting skills for Microsoft Operating systems and software
- CompTIA Security+ CE or higher is preferred
- Able to obtain a U.S. DoD Interim Secret Clearance required
- Active Secret clearance preferred
The likely hourly rate for this position is between $19.08 - $25.30. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
None
Telecommuting Options:
Onsite
Work Location:
USA SC Shaw
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
