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CFP - Help Desk Support

4 months ago

Shaw, United States General Dynamics Information Technology Full time
Thank you for your interest in joining our team This position will be providing the support to the Combined Air Operations Center (CAOC.) Our team works hard to ensure that the warfighter is able to complete the mission and ensure success through our dedication to the task, being determined to do the job right and dependable whenever called upon. Serving at either the CONUS location at Shaw AFB, located in Sumter, SC as well as OCONUS at Al Udied Air Base, Qatar.

Transform technology into opportunity as a Help Desk Technician II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician II you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Technician II joining our team to provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.

HOW A HELP DESK TECHNICIAN II WILL MAKE AN IMPACT

Position shall provide full Communications Focal Point (CFP) Help Desk support to end users for all Enterprise and AOC networks client equipment, software and services. CFP Help Desk Support also provides Client Systems/Hardware Support for the AOC/CAOC floor

Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues)

Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required

Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure

Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance

Manage SIPR PKI program

Coordinate on Firewall Exemption Requests (FERs)/Bluecoat Exemption Requests (BERs)

Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits

Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCOs, TCTOs, TCNO, MTO, CCO and CTO) management, processing, tracking and status reporting across all network enclaves

Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.); and brief AFCENT leadership to provide situational awareness on outages/failures

WHAT YOU'LL NEED TO SUCCEED:
• Education: Associates Degree
• Required Experience: 2+ years of related experience
• Required Technical Skills: Security +CE certification
• Security Clearance Level: secret
• Location: On Customer Site
• US Citizenship Required

GDIT IS YOUR PLACE:
• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Work Requirements

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Years of Experience
2 + years of related experience

* may vary based on technical training, certification(s), or degree

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Certification

Travel Required
None

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Citizenship
U.S. Citizenship Required

Salary and Benefit Information
The likely hourly rate for this position is between $19.08 - $25.44. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.