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Call Center Coordinator

3 months ago

Tuscaloosa, Alabama, United States University of Alabama Full time

Job Title: Call Center Coordinator at The University of Alabama

Pay Grade/Pay Range: Minimum: $44,200 - Midpoint: $55,300 (Salaried E6)

Department/Organization: Alumni Calling Center

Normal Work Schedule: Monday - Thursday 12:00pm to 9:30pm & Friday 12:00pm to 4:45pm

Job Summary: The Call Center Coordinator supervises student callers and staff to fundraise and collect data for The University of Alabama.

Required Minimum Qualifications: Bachelor's degree or higher

Additional Required Department Minimum Qualifications: Must be available to work evenings and weekends

Skills and Knowledge:

  • Ability to engage effectively with University students
  • Motivation for success
  • Integrity and sincerity
  • Excellent written and verbal communication skills
  • Strong organizational, management, and interpersonal skills
  • Proficient in word processing, spreadsheets, email, and database management
  • Budget management skills

Preferred Qualifications: Prior supervisory experience

Background Investigation Statement: Final candidate(s) must pass a pre-employment background check including social media and internet sources. A prior conviction does not automatically disqualify a candidate.

Equal Employment Opportunity: The University of Alabama promotes equal opportunities for employment and education without discrimination based on various factors including race, religion, gender, and disability. Applicants and employees are protected under Federal law against discrimination.