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Customer Service Representative

2 months ago

Tuscaloosa, Alabama, United States Enterprise Call Center Full time
Job Description

We are seeking a highly skilled and customer-focused individual to join our Enterprise Call Center team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:

  • Manage a high volume of customer calls and respond to customer inquiries in a professional and courteous manner.
  • Identify and assess customer needs to achieve satisfaction and build sustainable relationships with customer accounts.
  • Provide accurate and complete information to customers using the right methods and tools.
  • Meet personal and team sales targets and call handling quotas.
  • Handle customer complaints and provide appropriate solutions and alternatives within time limits.
  • Keep records of customer interactions and process customer accounts and file documents.
  • Follow communication procedures, guidelines, and policies.

Qualifications:

  • Excellent customer service skills and a track record of over-achieving quota.
  • Good phone etiquette and communication skills.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Proficient in English.
  • Strong data entry skills.
  • Computer skills.
  • Experience with outbound calling.
  • Analytical skills.
  • Multilingual or bilingual proficiency is a plus.
  • Sales and upselling experience preferred.

What We Offer:

  • Paid Training.
  • Paid Time Off.
  • Flexible Schedule.
  • Telehealth Care Plan.
  • Training & Development.
  • Advancement Opportunities.

We are an equal opportunity employer and welcome applications from diverse candidates. All your information will be kept confidential according to EEO guidelines.