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Spa Supervisor

3 months ago

Lake Charles, Louisiana, United States Golden Nugget Full time

Overview:
Golden Nugget Lake Charles is a luxury casino-resort that opened in December 2014. The property contains nearly 1,100 well-appointed hotel rooms and suites with private balconies available.

It sports an eighteen-hole championship golf course, a private beach and marina, and a luxurious pool complex with private cabanas, a waterslide and lazy river.

Patrons enjoy a 2000-seat entertainment showroom, variety of meeting spaces, retail shopping from fine jewelry to resort wear, and a number of Landry's signature restaurants.

The Golden Nugget also includes a world-class casino with more than 70 table games, a poker room, and 1600 of the newest slot machines.

We offer an abundance of premier employment opportunities in hotel, restaurant, finance, marketing, entertainment, casino management and much more. If your skills and talents are a match for our needs, we can open the door to your next career opportunity


Fertitta Entertainment through its various subsidiaries and affiliate companies is a national, diversified gaming, restaurant, hospitality, entertainment and retail organization.

We own and operate the Golden Nugget Hotels and Casinos located in Las Vegas and Laughlin, Nevada, Atlantic City, New Jersey and Biloxi, Mississippi.

We are also one of the largest full-service restaurant operators in the United States with over 420 locations in over 35 states and 15 countries.

We operate restaurants primarily under the names of Rainforest Cafe, Saltgrass Steakhouse, Landry's Seafood House, Chart House, The Oceanaire Seafood Room, Bubba Gump, Morton's - The Steakhouse, McCormick's & Schmick's and Claim Jumper and Mastros, plus our upscale signature group of restaurants which include Vic & Anthony's, Grotto and more.

We are also engaged in the ownership and operation of select hospitality/entertainment businesses, which include hotels, such as the San Luis Resort, Spa and Convention Center in Galveston, Texas, aquarium complexes, the Kemah Boardwalk, a 40-acre amusement, entertainment and retail complex in Kemah, Texas and the Galveston Island Historic Pleasure Pier in Galveston, Texas.


Responsibilities:

SUMMARY:

Under the direction of the Spa Manager, the incumbent supervises and oversees the daily operational needs of the spa in support of appointments and services delivered

Major responsibilities include:
scheduling staff, ordering supplies, inventory control, marketing and advertising. Assist the Spa Manager in the overall management of the day spa and service delivery as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
  • Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
  • Responsible for monthly inventory of retail products.
  • Responsible for efficient shift and break scheduling to ensure appropriate staffing levels according to business volumes; i.e. special events, holidays, weekends, groups, etc.
  • Perform duties of staff positions as needed.
  • Maintenance, cleanliness and safety of spa treatment areas and equipment.
  • Ensure standards of appearance are adhered to by staff.
  • Say of current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports and employees as appropriate.
  • Promote positive public/employee relations at all times.
  • In conjunction with management, ensure all staff maintains current licenses and permits.
  • Assist with maintaining proper and secure storage of products and linen.
  • Maintain knowledge and understanding of: treatments, protocols, products, physiological effects, equipment, guest satisfaction issues related to treatments.
  • Maintain a clean, safe, hazardfree work environment within area of responsibility.
  • Safeguard the confidential information of all employee, department and company records.
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
  • Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
  • Perform other duties as assigned.
***
SUPERVISORY RESPONSIBILITIES:
  • Spa Receptionist/Cashier
  • Licensed Massage Technicians
  • Hair Stylists
  • Nail Technicians
  • Estheticians
  • Cleaners
  • Locker Room Attendants
  • Other Spa staff

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Ability to work flexible schedules, including nights, weekends and holidays is required.
  • Ability to deliver a service level