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Customer Success Manager
3 months ago
Job Description Salary: 85000
Company Overview:
Synergist Technology is at the forefront of AI technology and is dedicated to ensuring AI systems are transparent, fair, and compliant with regulations.
Our product, AFFIRM, offers a comprehensive solution for evaluating organizational AI against accuracy and business alignment, complying with regulations, and managing risks.
We partner with audit and consulting firms to empower them to provide these critical solutions to their customers.Through its commitment to promoting fairness and transparency, Synergist aims to build trust in AI technology amidst growing regulatory scrutiny and public concern.
Position Summary:
The Customer Success Manager (CSM) is a pivotal member of our growing partner team.
This role is tailored for a dynamic professional who excels in communication, deeply understands our products, and is agile enough to provide prompt and accurate solutions to our partners.
The CSM will serve as clients' primary point of contact, guiding them through onboarding, providing ongoing support, and identifying opportunities for growth and improvement.
Key Responsibilities:
Product Expertise
Serve as the primary information source for our product.
Develop a deep understanding of AFFIRM and its applications.
Sales Support
Equip partners with comprehensive product knowledge and enhance their sales initiatives and customer service.
Collaborate with the sales team to identify and pursue upsell opportunities.
Quick-Response Support
Actively participate in the partner team to efficiently address and resolve inquiries, ensuring high partner satisfaction levels.
Provide timely and effective responses to client requests and issues.
Training & Certification
Design and conduct training sessions and certification programs to boost partners' product knowledge and confidence.
Develop and manage training materials and programs using our TalentLMS learning management software platform.
Liaison Work
Act as the intermediary between partners and the product development team, facilitating effective communication and collaborative efforts.
Communicate client feedback and needs to the product development team for continuous improvement.
Feedback Collection
Proactively collect and analyze partner feedback on product features, usability, and customer needs.
Use feedback to drive continuous product improvements and align with customer expectations.
Product Updates Communication
Keep partners informed about new product releases, updates, and critical technical information.
Ensure partners remain competitive and prepared through regular communication.
Content Creation
Develop comprehensive product descriptions, manuals, FAQs, and video demonstrations to support partners' understanding and marketing efforts.
Create clear, persuasive, and well-structured content to enhance product knowledge.
Skills and Qualifications:
Bachelors degree in a technical, business, or related field.
Proven experience in customer success or account management, preferably in a technology or AI setting, with a minimum of 3 years.
Demonstrated ability to drive customer success and achieve account management goals in a fast-paced environment across enterprise customers.Strong technical acumen with the ability to relay complex information quickly.
Excellent interpersonal, communication, and presentation skills.
Proficiency in writing and editing is essential for creating clear, persuasive, and well-structured content.
Proficiency in video creation for visually appealing and engaging content that enhances understanding.
Familiarity with learning management software platforms to develop and manage training materials and programs.
Ability to handle multiple tasks concurrently and with attention to detail.
Adept at fostering positive relationships with partners and internal teams.
Rigorous attention to detail to ensure technical accuracy and alignment with brand guidelines.
Ability to travel occasionally to internal events and customer sites and be available for some after-hours or weekend coverage.
Why Join Us:
Opportunity to make a meaningful impact in a rapidly growing industry at the forefront of AI governance.
A collaborative and innovative work environment where your contributions are valued and recognized.
Competitive compensation package and mentorship, professional development, and growth opportunities.
If you are passionate about driving partner success and are ready to take on this exciting challenge, we would love to hear from you.
Please apply now to join our team and help shape the future of AI governanceremote work
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