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Customer Success Manager
2 months ago
We are seeking a highly skilled Customer Success Manager to join our team at TransUnion Risk and Alternative Data Solutions. As a key member of our Marketing Solutions team, you will be responsible for supporting our clients with their onboarding, delivery, and technical queries.
Key Responsibilities- Work closely with our Vertical Sales Teams to ensure timely and in-scope delivery of client engagements.
- Act as the client's advocate to resolve technical queries and issues in a timely manner.
- Develop and implement best practices and procedures to achieve efficiency and collaboration with partners and clients.
- Be the voice of the customer with internal teams, gathering and prioritizing customer product feedback and sharing with relevant internal teams.
- Be the subject matter expert for both clients and internal partners on TransUnion Marketing Solutions products.
- Support sales teams in ensuring accurate and timely billing for clients.
- Minimum of 6+ years of experience in customer success or delivery operations.
- Intermediate Excel skills with the ability to perform VLOOKUP, Pivot tables, Formulas, and similar advanced functions.
- Bachelor's degree from an accredited college or university.
- Comfortable working with digital data and/or digital advertising, with experience building client relationships.
- Analytical and critical thinking skills, with the ability to manage multiple partnership relationships simultaneously.
- Strong organizational skills and attention to detail.
- Excellent written and oral communication skills, including communicating with external clients and partner teams.
TransUnion is a leading provider of risk and alternative data solutions. We are committed to being a place where diversity is not only present, but also embraced. As an equal opportunity employer, we welcome applications from qualified candidates without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity, or any other characteristic protected by law.
We offer a range of benefits, including flexible time off, paid time off, tuition reimbursement, parental leave, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, and access to our online learning platform with guided career tracks.