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key metric success specialist

4 months ago

Oklahoma City, Oklahoma, United States Oklahoma Blood Institute Full time
Job DescriptionJob Description

ADVANCE YOUR CAREER WHILE SAVING LIVES

Location: Oklahoma City, OK

Pay: Competitive pay based on education and/or experience plus evening and weekend shift differential and $500 bonus after 6 months and $1,000 bonus after 1 year

Benefits: Health, dental, vision, life insurance, long term disability, 401(k), paid-time off, $5,000 annual tuition reimbursement, holiday pay, etc.

Days: Monday through Friday (some weekends)

Hours: Varied

Position:

The Donor Services Key Metric Success Specialist is responsible for supporting all centers within the system to achieve success in key metrics. Key metrics include product loss, conversion, split rate and errors. This will include hands-on training and support of individual staff. This person will support staff in all locations. Staff needing support and training will be identified by center management.

Qualifications:

  • Minimum of 2 years' experience as an OBI phlebotomist
  • Minimum 6 months experience as an Apheresis Tech
  • Minimum 6 months experience as a TA
  • Supervisor experience helpful
  • Consistent metric goal achievement for loss rate, conversions and errors
  • Strong knowledge of all DS SOP's
  • Ability to work with staff in a calm, patient manner.
  • Basic word and excel computer skills.
  • Strong written and verbal communication skills
  • Professional appearance and manner
  • Ability to work under stressful conditions.
  • Flexible with work hours

Primary Responsibilities:

  • Work with staff one on one using the Making Every Donor Count training program.
  • Work with staff one on one to reduce errors as directed.
  • Work with staff one on one to achieve conversion goal as directed.
  • Work with staff one on one to achieve split rate goal as directed.
  • Communicate at least weekly to center management on staff progress.
  • Train and support TA's, supervisors and managers as needed on the Making Every Donor Count program.
  • Visit mobile drives, and centers as directed to ensure the highest level of efficiency for metric success.
  • Motivate staff to keep a high morale level by ensuring staff needs are met.
  • Remain competent in all areas of responsibility.
  • Support mobile or center collections as needed and directed.

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