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Client Success Specialist
2 months ago
Customer Success Manager (Spanish Fluency Required)
As a key player in the thriving eCommerce order fulfillment optimization sector, Locus Robotics is seeking a dedicated Customer Success Manager to enhance our client relationships and drive operational success.
Role Responsibilities- Oversee the complete project lifecycle from inception to successful implementation of Locus Robotics' warehouse automation solutions.
- Develop comprehensive project and resource plans, ensuring adherence to project specifications, timelines, and objectives.
- Establish effective communication strategies to facilitate project execution.
- Compile status reports by gathering, analyzing, and summarizing project data.
- Conduct hands-on installations of Locus Robotics solutions, which include site preparation, solution deployment, user training, and relationship management.
- Enhance customer satisfaction by fostering trust and understanding their operational needs.
- Ensure seamless robotic operations through close collaboration with clients post-deployment.
- Perform evaluations after project completion to identify successful and challenging aspects.
- Bachelor's degree in Computer Science, Information Systems, Business Administration, Project Management, or a related field.
- Minimum of 5 years of experience in technical project management.
- At least 3 years of experience with Warehouse Management Systems (WMS), logistics, or supply chain management is preferred.
- Strong proficiency in customer interaction and engagement.
- Demonstrated ability to manage cross-functional project teams, including client resources and external vendors.
- Expertise in developing and maintaining complex project plans and related tools.
- Exceptional problem-solving abilities.
- Familiarity with Asana, Jira, Salesforce, and Aha is advantageous.
- Willingness to travel up to 70% is required.
- Fluency in both English and Spanish, with strong oral and written communication skills.
Locus Robotics is an Equal Opportunity Employer.
