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Avp National Sales Mgr

3 months ago

Horsham, Pennsylvania, United States Lakeview Loan Servicing Full time

Overview:

The AVP, National Sales Manager, is responsible and accountable for all aspects of initial loan submission quality and timing. You will lead a team of Mortgage Loan Originators and ensure your team executes against specific policies and procedures focused on the beginning of the loan origination process (completeness audits, quality audits, disclosure distribution, borrower follow-up and routing of loans to processing). You will be tasked with leading the development and growth of your team to successfully originate residential mortgage loans that are saleable to the GSEs.

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Responsibilities:

  • Ensure the distribution of initial disclosures to borrowers within the 3day requirement
  • Partner with the Sales Managers to understand and drive business strategy focused on quality
  • Partner with Fulfillment to ensure best in class customer service levels and cycle times
  • Responsible and accountable for compliance across all aspects of loan production
  • Meet or exceed team productivity goals
  • Meet or exceed team quality goals
  • Manage all aspects of your team's operational metrics (calls, service levels, disclosures sent, app conversion rates, etc.).
  • Attract, retain and develop team members
  • Ensure effective education and employee development (drive career path opportunities, Processor/MLO)
  • Create a result focused culture where how you do what you do is as important as what you do
  • Drive best in class employee engagement and customer satisfaction (monitored through survey results)
  • Hold teams and business partners accountable to results and performance
  • Create and manage team member development plans and performance reviews

Qualifications:

  • Minimum of three years of management experience in mortgage lending/originations/required
  • Experience building strong relationships with internal business partners to achieve success
  • Working knowledge of the originations business including HARP, FHA, VA (IRRRL) and traditional conforming products
  • Knowledge of underwriting standards (GSEs) and loan fulfillment processes
  • Experience working in tele sales center environment
  • Proven track record of successfully managing 10 or more team members
  • Ability to successfully recruit, interview, hire, develop and retain team members
  • Proven ability to lead, model, coach, and mentor team members
  • College degree in Business Management or related field preferred
  • Experience in the residential mortgage lending sales or processing space
  • Excellent written and verbal communication skills
  • Strong technology skills required (LOS, PC, Webportal tools)
***:
Certifications, Licenses, and/or Registration

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  • NMLS license is preferred.

Physical Demands and Work Environment

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While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls.

The employee frequently is required to talk and hear. The noise level in the work environment is usually moderate. The employee is occasionally required to stand; walk; reach with hands and arms. The employee is rarely required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

EEOC

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Bayview is an Equal Employment Opportunity employer.

All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.