Installation Manager

6 days ago


Hudson, Ohio, United States Leaf Home Full time
Job Summary

The Installation Manager - Operations Lead is responsible for overseeing the daily operations of the Installation department within a local field office. This role provides leadership and tactical execution on daily production activities involving customer scheduling, service resolution, training, and management of local third-party installation network.

Key Responsibilities
  • Assign installation jobs to third-party installer network based on availability and geographic proximity using proprietary scheduling application when possible.
  • Identify opportunities in daily operations to pull forward jobs and maximize speed to installation.
  • Work with the customer to schedule jobs based on installer availability and customer preferences.
  • Review and publish daily installation and service reports to identify wins and opportunities for improvement.
  • Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion.
  • Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call.
  • Train, coach and develop installation employees and contractors both in the office and in the field.
  • Improve subcontractor retention rates through impactful training and engagement.
  • Responsible for driving proficiency and efficiency amongst installation subcontractors.
  • Works with the Field Trainer on individual performance, abilities, and capacities of the installers.
  • Partner with leadership on identifying systemic training gaps and propose solutions to address gap.
  • Collaborate with all office and corporate functional teams.
  • Recruit subcontractors as needed to expand installation capacity.
  • Must hold a valid driver's license.
  • Performs other duties as assigned by supervisor.
Requirements
  • High School Diploma or equivalent.
  • 3+ years of successful experience in home construction, remodeling, and/or installation management.
  • Track record of successfully recruiting, training, coaching, onboarding subcontractors.
  • Demonstrate superior quality and attention to detail in all facets of the installation process.
  • Ability to teach others through hands-on and documentation-based learning methods.
  • Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without 'dropping the ball'.
  • Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a 'roll up your sleeves' and 'today not tomorrow' mentality.
  • Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.
  • Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.
  • Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.
  • Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
  • Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction.
  • Ability to communicate effectively, to recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization.
  • Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one's own actions, performance, and decisions.
  • Familiarity and comfort using ladders of various heights.
  • Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
  • Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Preferred Qualifications
  • Prior experience in residential remodeling, plumbing, electrical, bathrooms and kitchens installation.
Travel Requirements
  • Less than 10% domestic travel required.
Overtime/Additional Hours Requirements
  • Additional Hours May Be Required (Exempt Positions).
Physical Requirements
  • Normal Office Environment.
  • Indoor work in a climate-controlled environment.
  • Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.


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