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Claims Representative

4 months ago

Hudson, Massachusetts, United States D Francis Murphy Insurance Agency, Inc. Full time
Job DescriptionJob DescriptionDescription:

Job Summary:

The Claims Representative provides prompt, effective assistance to clients and third parties reporting claims to the Agency. In addition, they act as a liaison between the agency and carriers and assist co-workers with service regarding claims activity. This position is located in our Hudson, MA office and services clients in a busy, vibrant environment via in person, phone and email. The work hours are: M-TH 8am-4:30pm; F 8am-4pm.

Responsibilities:

· Processes initial claim reports for personal and business/commercial lines. Advises clients on coverage and procedural steps in settling the claim. Assists third parties by reporting claims and/or providing claims information.

· Maintains complete and accurate electronic file information within the agency database (EPIC) on all claims reports, activity, payments and conversations. Reports claims to appropriate carriers.

· Process all glass and towing claims.

· Reviews each account for coverage adequacy and accurate processing. Recommends appropriate coverage to client. Refers client to appropriate Account Manager for changes or additions to coverage.

· Diligently and reliably follows up on each open claim to ensure proper and timely settlement.

· Conducts claim satisfaction survey. Send questionnaire surveys when claims are closed. When surveys are received, review, analyze and escalate to management, when appropriate. Maintain accurate survey records that are easily accessible for review by ownership.

· Deals promptly and with full integrity with all carrier claims personnel, responding to any request.

· Answers client inquiries, as needed, or directs the inquiry to the person best able to answer.

Requirements:

Knowledge & Skills Desired:

· Strong customer service skills and the ability to empathize with claimants and customers

· Proven problem solving skills

· In-depth knowledge of insurance products and usage

· Strong knowledge of industry practices, standards, coverages, and concepts and ability to apply them to the job utilizing analytical skills

· Excellent computer skills with working knowledge of agency management software, insurance rating software and Microsoft Office

· Must possess strong verbal and written communication skills

· Must have the ability to handle multiple and changing priorities and a moderate to heavy daily workload in a fast-paced environment with excellent organizational skills

· Must possess a solid work ethic, strong attention to detail, and be a team player

Education & Experience:

High school diploma/GED required. Property and Casualty license required. CISR designation preferred. Minimum 3 years of experience as an insurance claims representative required. Working knowledge of EPIC agency management system desired. Strong background in customer service oriented roles helpful. Bilingual ability is considered a strong plus, but not required.

Check out our website & watch a video describing our amazing team and company culture. You won't be disappointed

Benefit Highlights:

  • medical/dental/vision
  • HRA plan pays significant portion of medical deductible
  • Flexible Spending Account
  • company paid life/STD/LTD
  • 401k company match
  • vac/sick/floater time off
  • educational support
  • 4pm close on Fridays
  • monthly office lunches
  • additional voluntary benefits