Claims Representative
6 hours ago
We are seeking a highly skilled Claims Representative to join our team at D Francis Murphy Insurance Agency, Inc. in Hudson, MA.
Job Summary:The Claims Representative will provide prompt and effective assistance to clients and third parties reporting claims to the Agency. They will act as a liaison between the agency and carriers and assist co-workers with service regarding claims activity.
Responsibilities:- Process initial claim reports for personal and business/commercial lines, advising clients on coverage and procedural steps in settling the claim.
- Maintain complete and accurate electronic file information within the agency database (EPIC) on all claims reports, activity, payments, and conversations.
- Review each account for coverage adequacy and accurate processing, recommending appropriate coverage to clients and referring them to Account Managers for changes or additions.
- Diligently follow up on each open claim to ensure proper and timely settlement.
- Conduct claim satisfaction surveys, sending questionnaires to clients when claims are closed and reviewing, analyzing, and escalating to management as needed.
- Deal promptly and with full integrity with all carrier claims personnel, responding to requests and answering client inquiries as needed.
- Strong customer service skills and the ability to empathize with claimants and customers.
- Proven problem-solving skills and in-depth knowledge of insurance products and usage.
- Excellent computer skills with working knowledge of agency management software and Microsoft 365.
- Strong verbal and written communication skills and the ability to handle multiple and changing priorities in a fast-paced environment.
- A solid work ethic, strong attention to detail, and a team player mentality.
A high school diploma/GED is required, along with a Property and Casualty license and a minimum of 3 years of experience as an insurance claims representative. Working knowledge of EPIC agency management system is desired, and a strong background in customer service-oriented roles is helpful.
Benefits:- Medical, dental, and vision insurance.
- A Health Reimbursement Arrangement (HRA) plan that pays a significant portion of the medical deductible.
- A Flexible Spending Account.
- Company-paid life, short-term disability, and long-term disability insurance.
- A 401(k) company match.
- Vacation, sick, and floater time off.
- Educational support.
- A 4pm close on Fridays.
- Monthly office lunches.
- Additional voluntary benefits.
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Hudson, Massachusetts, United States D Francis Murphy Insurance Agency, Inc. Full timeJob Title: Claims RepresentativeAt D Francis Murphy Insurance Agency, Inc., we are seeking a highly skilled Claims Representative to join our team. As a Claims Representative, you will play a critical role in providing prompt and effective assistance to clients and third parties reporting claims to our agency.Key Responsibilities:Process initial claim...
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