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Faena Rose Membership Relations Associate

3 months ago

Miami Beach, Florida, United States Faena Hotels and Residences LLC Full time
THE FAENA CULTURE

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world's finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

FAENA ROSE

Faena Rose is an exclusive, art and culture-based private members club founded on the principles of community, cultural enrichment, arts patronage, and access.

Our membership community consists of like-minded innovators, entrepreneurs, industry leaders, artists, and cultural influencers, who collectively share a passion for all things art and culture and truly see both as a means to a more enriched life. As part of our mission, we are committed to providing our members with a robust, year-round calendar of high-profile, cultural experiences. Events include pre-release film screenings followed by Q&As with actors and filmmakers, dance and musical performances of all genres, conversations with cultural icons and preeminent authorities, epicurean experiences with top chefs and vintners from around the world, family programming, and more.

JOB OVERVIEW

The Membership Relations Associate is responsible for the members' overall experience and engagement with tasks across all aspects of the Faena Rose business operations. In addition, the Member Relations Associate provides valuable support and assistance with member intelligence, cultural events, and member renewals. This role reports directly to the Senior Member Relations Manager.

DUTIES AND RESPONSIBILITIES
  • Provide members with personalized, high-level service fulfilling all member requests throughout the Faena District Miami Beach and with reciprocal membership clubs and partners.
  • Establish excellent relationships with hotel outlets (beach, spa, restaurants, bar/lounge, valet, etc) to facilitate ease with member requests.
  • Assist with creation and maintenance of member intelligence tracking on Peoplevine (customized customer relations management system), and integrated platforms (Sevenrooms, Opera Cloud) including, but not limited to, master and sub-master contact lists, event RSVPs and attendance, member lifestyle data, and member utilization.
  • Operational support for departments of the hotel with high volume of Member activity (Faena Beach, Restaurants)
  • Develop and maintain comprehensive profiles on members.
  • Assist with membership development tracking reports and processing of new memberships.
  • Plan, strategize, and facilitate organic member introductions at Faena Rose events.
  • Assist with new member orientation process & membership renewals tracking.
  • Maintain member directory.
  • Manage ongoing membership surveys.
  • Personalized outreach for cultural events based on member interests.
  • Create and execute "surprise and delight" moments for members.
  • Provide administrative support across all aspects of business operations.
REQUIREMENS
  • Minimum of 3 years hospitality experience
  • Flexible schedule as business dictates
  • Fluent in English – strong written, verbal, and non-verbal communication.
  • Attention to detail and highly organized.
  • Self-motivated, team player, reliable, professional, and hardworking with an ability to think innovatively
  • Creative and flexible with grace under pressure and strong problem-solving skills
  • Computer efficiency: Microsoft Office Suite (I.e. Word, Excel, PowerPoint, Outlook), Google Office Suite (Sheets)
  • Experience with Peoplevine and Opera, preferred but not required.