Current jobs related to Customer Success Specialist - Scottsdale, Arizona - Reputation

  • Customer Success Specialist

    6 days ago

    Scottsdale, Arizona, United States Early Warning Services, LLC Full time

    About the RoleWe are seeking a highly skilled Customer Success Analyst II to join our team at Early Warning Services, LLC. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesDelivering Exceptional Customer Experience: Respond to and resolve customer...

  • Customer Success Strategist

    2 weeks ago

    Scottsdale, Arizona, United States Reputation Full time

    About ReputationReputation is a leading provider of enterprise software solutions, trusted by over 250 partners and used by 10+ major automotive OEMs and 16,000 auto dealerships.Job SummaryWe are seeking a highly motivated and results-driven Customer Success Specialist to join our team. As a key member of our customer success team, you will be responsible...

  • Customer Success Manager

    2 weeks ago

    Scottsdale, Arizona, United States Reputation Full time

    {"title": "Customer Success Manager", "description": "Drive Business Growth with Our Customer Success Manager RoleAt Reputation, we're seeking a skilled Customer Success Manager to join our team. As a key player in our customer success journey, you'll be responsible for driving business growth by analyzing client objectives and industry trends to recommend...

  • Customer Success Professional

    2 weeks ago

    Scottsdale, Arizona, United States Lead Forensics Full time

    {"h1": "Customer Success Manager Role at Lead Forensics", "p": "At Lead Forensics, we are seeking a skilled Customer Success Manager to join our team in Scottsdale. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional support and assistance throughout the contract...

  • Customer Success Manager

    5 days ago

    Scottsdale, Arizona, United States PayPal Full time

    Job DescriptionAt PayPal, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic relationships with our merchant partners.Key ResponsibilitiesDevelop and execute...

  • Customer Success Manager

    6 days ago

    Scottsdale, Arizona, United States PayPal Full time

    Job DescriptionAt PayPal, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesDevelop and execute customer success plans to drive revenue growth...

  • Customer Success Manager

    7 days ago

    Scottsdale, Arizona, United States PayPal Full time

    Job DescriptionAt PayPal, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic relationships with key merchant organizations.Key ResponsibilitiesDevelop and execute customer success...

  • Customer Success Manager

    6 days ago

    Scottsdale, Arizona, United States PayPal Full time

    Job DescriptionAt PayPal, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for building and maintaining strategic relationships with key leaders in merchant organizations.Key ResponsibilitiesUncover and address servicing roadblocks and mitigate escalations while identifying...

  • Customer Success Manager

    2 weeks ago

    Scottsdale, Arizona, United States Arcoro Full time

    {"title": "Customer Success Manager", "description": "About the RoleArcoro is seeking an experienced Customer Success Manager to join our rapidly growing team. As a key member of our CSM team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their overall account health, and promoting retention and...

  • Customer Success Manager

    1 week ago

    Scottsdale, Arizona, United States Early Warning Services Full time

    {"title": "Customer Success Manager", "content": "About the RoleEarly Warning Services is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and helping them achieve their business goals.Key...

  • Customer Success Manager

    2 weeks ago

    Scottsdale, Arizona, United States CDM Media Full time

    {"Key Responsibilities": "As a Customer Success Manager at CDM Media, you will be responsible for managing relationships with our event program sponsors and delegates. Your primary goal will be to deliver exceptional client experiences, ensuring their involvement in our events is seamless and successful.", "Key Tasks & Accountabilities": "Client champion,...

  • Senior Customer Success Manager

    2 weeks ago

    Scottsdale, Arizona, United States PayPal Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at PayPal. As a key member of our customer success organization, you will be responsible for ensuring our customers achieve their desired outcomes and goals.Key ResponsibilitiesDevelop and execute customer success plans to drive customer adoption, retention, and...

  • Senior Customer Success Manager

    4 days ago

    Scottsdale, Arizona, United States PayPal Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at PayPal. As a key member of our customer success organization, you will be responsible for ensuring our customers achieve their desired outcomes and goals.Key ResponsibilitiesDevelop and execute customer success plans to drive customer adoption and retentionBuild...

  • Senior Customer Success Manager

    2 weeks ago

    Scottsdale, Arizona, United States PayPal Holdings, Inc. Full time

    The Global Accounts Customer Success Manager at PayPal Holdings, Inc. plays a key role in the Global Merchant Services team, focusing on maintaining and strengthening relationships with key leaders in merchant organizations. They collaborate with Account Executives, Customers, Senior Technical Support, Retail, and Relationship Managers to drive business...

  • Customer Success Advocate

    3 weeks ago

    Scottsdale, Arizona, United States National Pool Partners Full time

    Position OverviewNational Pool Partners (NPP) is a collective of organizations dedicated to enhancing the pool service sector and ensuring that pool ownership is a pleasurable experience. We are eager to grow our team with individuals who exhibit the following traits:Optimistic attitudeCustomer-focused with a dedication to serving others and achieving...

  • Customer Success Advocate

    4 weeks ago

    Scottsdale, Arizona, United States National Pool Partners Full time

    National Pool Partners (NPP) is a collective of enterprises dedicated to enhancing the pool service sector and ensuring a pleasurable pool ownership experience. We are eager to grow our team with individuals who embody the following traits: Optimistic Client-focused with a dedication to serving others and achieving outcomes ProactiveAs a valued team member,...

  • Senior Customer Success Manager

    4 days ago

    Scottsdale, Arizona, United States PayPal Full time

    Job DescriptionThe Global Accounts Customer Success Manager at PayPal plays a pivotal role in the Global Merchant Services team, focusing on maintaining and strengthening relationships with key leaders in merchant organizations. This role collaborates with Account Executives to drive business, address strategic and product challenges, and prevent merchant...

  • Enterprise Customer Success Manager

    2 weeks ago

    Scottsdale, Arizona, United States Workiva Full time

    {"title": "Customer Success Manager", "description": "Role OverviewThe Customer Success Manager at Workiva is a key role that focuses on driving customer happiness and growth. This position requires building strong relationships with customers, understanding their needs, and collaborating with internal teams to ensure seamless interactions.Key...

  • Senior Customer Success Manager

    1 week ago

    Scottsdale, Arizona, United States PayPal Full time

    Job DescriptionThe Global Accounts Customer Success Manager at PayPal plays a pivotal role in the Global Merchant Services team, focusing on nurturing and strengthening relationships with key leaders in merchant organizations. This role collaborates with Account Executives to drive business growth, address strategic and product challenges, and prevent...

  • Senior Customer Success Strategist

    4 weeks ago

    Scottsdale, Arizona, United States Penn Foster Inc Full time

    About UsPenn Foster Inc. is a leading provider of online education and workforce development solutions. Our mission is to empower individuals and organizations through accessible and innovative learning experiences.At Penn Foster, we believe in the transformative power of education. Our platform offers a diverse range of programs designed to help learners...

Customer Success Specialist

3 months ago

Scottsdale, Arizona, United States Reputation Full time

Why Work at Reputation?

  • Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.
  • We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022.
  • Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and
  • Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.
  • The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
  • Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.
  • Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
  • Our Mission: We exist to forge relationships between companies and communities.

Do you have a passion for the customer experience, customer success and driving value for some of the biggest brands? Do you like working with high quality professionals in the areas of operations, product, engineering, design and marketing? Do you possess the sense of urgency and drive to serve clients in a rapidly growing enterprise software space? Reputation is looking for a proven Customer Success Specialist with these skills.

The Customer Success Specialist is a vital link between the brands we work with and the solutions we provide. This role will help drive business growth by clearly setting direction, KPI establishment and making meaningful sense of the results.

Responsibilities:

  • Managing client success from onboarding to training, to upsell and renewal.
  • Responsible for up to $1M in ARR (50+ accounts, Small to Medium Businesses).
  • Serving as an internal advocate throughout the customer lifecycle, empowering customers to maximize value through product adoption while fostering growth
  • Managing client expectations for workflow and responsibilities.
  • Build strong relationships and maintain frequent engagement with customer sponsors.
  • Monitor and analyze account-specific data sets to address potential churn risk and upsell opportunities, present key performance metrics to build the success story, and convey value propositions that ensure customer satisfaction and retention.
  • Providing world-class customer service, through organization, urgency and strategy.
  • Collaborating effectively with sales, product, data science and peers to maximize the customer experience.
  • Ability to self-manage and to work with a small group of peers and clients.
  • Be a positive contributor to "the team" in order to maximize Reputation's short and long-term revenue targets.
  • Additional duties as assigned.

Qualifications:

  • 1-2 years experience in Sales, Customer Support, Account Management or Reputation/competitor experience
  • Experience with B2B inside sales/outside sales/business development, renewals, and upsells is a plus.
  • Complex problem-solving skills and an analytical mindset is a must, along with a consultative mindset and approach.
  • Aligning on customer business objectives and product/service offering.
  • Highly detail oriented, self-driven and eager to provide a superior customer service experience.
  • Solid Excel and PowerPoint capabilities with the skills to turn data into insights and action.
  • Accountable for assisting or managing a number of small to medium size customers with lower ARR
  • Customer Experience + Customer Outcomes = Customer Success.
  • Develops and implements new approaches to complex issues. Customer obsessed.
  • Ability to work well under pressure, and find creative solutions to challenging problems.
  • Adapts to ambiguity, is open to new ideas, takes on new responsibilities, adjusts plans to meet changing needs.
  • Desire to excel and grow within the organization.
  • Bachelor's Degree required.

When you join Reputation, you can expect:

  • Flexible working arrangements.
  • Career growth with paid training tuition opportunities.
  • Active Employee Resource Groups (ERGs) to engage with.
  • An equitable work environment.

Our employees say it best:

According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton.

Our employees highlight our:

  • Ample Opportunities- "There are many opportunities to learn and grow. Many open roles are replaced with internal promotions."
  • Positive Culture- "Great opportunity and exceptional culture." "You will never have a better culture anywhere else. Period."
  • Training and Tools- "All managers truly want you to succeed, and you are given great tools and training to be successful in your role."
  • Balance- "Great work life balance and awesome team environment"

Diversity Programs & Initiatives:

Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.

At Reputation, we believe in:

  • Diversity: Embracing a culture that values uniqueness.
  • Inclusion: Inviting diverse groups to take part in company life.
  • Belonging: Helping each individual feel accepted for who they are.

"At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation

Additionally, we offer a variety of benefits and perks, such as:

  • Flexible PTO
  • Paid company holidays
  • 4 company provided, "Recharge Days", which are wellness days off for the entire company
  • Several active Employee Resource Groups (ERG's) to help foster inclusion and community
  • Employee Assistance Program
  • Access to a wide variety of unique perks and apps:Ginger, Calm, Headspace, Carrot Fertility, Aaptiv, Omada, One Medical, SoFi
  • Fetch Pet Insurance
  • 401K
  • Health, dental and vision insurance
  • Paid maternity leave
  • Employer paid short term and long term disability and life insurance

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit ourCandidate Privacy Notice.

Applicants only - No 3rd party agency candidates.