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Customer Success Professional

2 months ago

Scottsdale, Arizona, United States Lead Forensics Full time
{"h1": "Customer Success Manager Role at Lead Forensics", "p": "At Lead Forensics, we are seeking a skilled Customer Success Manager to join our team in Scottsdale. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional support and assistance throughout the contract lifetime, and identifying opportunities to increase value and drive revenue growth.

Key Responsibilities:

* Build and maintain client relationships to ensure high levels of satisfaction and retention
* Provide proactive support and assistance to clients to ensure successful contract outcomes
* Identify opportunities to increase value and drive revenue growth through upselling and cross-selling
* Collaborate with internal departments to resolve client issues and improve overall client experience
* Develop and implement strategies to achieve weekly KPIs and monthly targets

Requirements:

* 2+ years of experience in sales, account management, or customer success
* Proven track record of building and maintaining strong client relationships
* Excellent communication and negotiation skills
* Ability to work in a fast-paced environment and meet deadlines
* Strong analytical and problem-solving skills

What We Offer:

* Competitive salary and commission structure
* Comprehensive benefits package, including medical, dental, vision, and 401k
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

If you are a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity.

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