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Customer Success Manager

2 months ago

Scottsdale, Arizona, United States PayPal Full time
Job Description

At PayPal, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.

Key Responsibilities
  • Develop and execute customer success plans to drive revenue growth and retention
  • Build and maintain strong relationships with key merchant decision-makers
  • Identify and capitalize on new business opportunities through cross-sell and upsell initiatives
  • Collaborate with internal teams to ensure seamless customer onboarding and issue resolution
  • Conduct regular business reviews to assess customer needs and identify areas for improvement
Requirements
  • Minimum 7 years of experience in customer success or account management, preferably in the payments industry
  • Proven track record of delivering exceptional customer experiences and driving business growth
  • Strong consultative sales skills and ability to work effectively in a matrix environment
  • Bachelor's degree or equivalent experience required
What We Offer
  • Competitive salary and bonus structure
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • Opportunities for professional growth and development
  • A dynamic and inclusive work environment
About PayPal

PayPal is a global leader in online payments, providing a secure and convenient way for individuals and businesses to send and receive payments. We're committed to innovation, customer satisfaction, and community involvement.