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Customer Success Manager

2 months ago

Scottsdale, Arizona, United States Early Warning Services Full time
{"title": "Customer Success Manager", "content": "About the Role

Early Warning Services is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and helping them achieve their business goals.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to deliver timely solutions and meet customer requirements
  • Develop and maintain in-depth knowledge of our products and services to provide expert support
  • Identify and recommend product enhancements to improve customer experience and drive adoption
  • Work closely with sales teams to understand customer needs and negotiate billing and contractual challenges
Requirements
  • Bachelor's degree in Business Administration, Operations Management, or related field
  • Proven customer support and escalation experience
  • Excellent written, verbal, and interpersonal communication skills
  • Critical thinking skills and ability to leverage problem-solving tools to perform day-to-day support administration tasks
What We Offer
  • Competitive medical, dental, and vision plans
  • 401(k) retirement plan with 100% company match
  • Unlimited time off for exempt employees and generous PTO for non-exempt employees
  • 12 weeks of paid parental leave
  • Maven family planning support
About Early Warning Services

Early Warning Services is a leading provider of fintech solutions, empowering prosperity in all its forms. We're committed to protecting the integrity and confidentiality of systems and data, and we prioritize our employees' health and happiness.

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