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Sales Support Representative

3 months ago

Joliet, Illinois, United States Crown Equipment Full time

Sales Support Representative - National Accounts

Location:

Joliet, IL, US, 60435

Company Description:

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Summary

Responsible for providing direct support to the National Accounts sales department or Warehouse Solutions department in maintaining and assisting in the development of the company's Branch & National Accounts. This includes assisting with the communication of issues between corporate, retail network, and the customer. Must be able to effectively communicate and work through customer problems, issues and opportunities with the company's National Account Department or Warehouse Solutions department. Work closely with the National Accounts Manager or Warehouse Solutions Specialist on thepreparation of quotations, sales presentation materials and serving as a vendor liaison. Assist with the scheduling and follow up of new equipment deliveries, demo units and rental needs or the implementation and project management of Warehouse Solutions.

Responsibilities

  • Prepare quotations for National Account customers.
  • Prepare product comparisons and other sales presentation materials.
  • May assist order process and installation coordination between vendors and customers or review acknowledgements for repetitive specification fleet orders and standardized equipment needs.
  • Responsible for collecting, coordinating, and disseminating information which may include prelim calculations, permits, material counts and pricing or engineering authorization requests, end-of-lease truck information, and special pricing for batteries,VFORCE charger stand projects, attachments, and other accessories.
  • Enlist support and ensure participation from local retailers in supporting the company's National Account customers.
  • Schedule, coordinate and follow up on product demonstrations, concerns, and rentals, VFORCE charger stand layouts, parts, and implementations as needed.
  • Interact with customers, in concert with the New Bremen Support groups, company retailers and vendors to gather application specifics to support National Account customers.
  • Serve as liaison with company engineering, coordinators, corporate Inside Sales Reps and vendors as needed.
  • Take phone calls from National Account customers as needed.
  • Answer customer questions or follow through on getting customers answers.
  • Help build customer confidence in the company's national support system.
  • Keep the National Account Managers and/ or Warehouse Solutions Specialist informed of any customer communications, sharing customer feedback and providing up to date information that requires response and retailer execution on various needs.
  • Travel as needed to deliver required support.

Minimum Qualifications

  • 2-4 years related experience
  • High school graduate or equivalent
  • Must have valid driving privileges
  • Occasional travel (0-5%)
  • Occasional overnight stays (0-5%)

Preferred Qualifications

  • Bachelor degree, preferably in Management, Marketing, Entrepreneurship, Sales, or related business major.
  • Basic computer skills including working knowledge of SRA and Microsoft Office programs; excellent communication, relationship building, and time management skills; problem solving capabilities; strong sense of urgency, responsibility and self-motivation; attention to detail and the ability to work within a teamed environment that would include corporate personnel as well as the retail Branch/Dealer network are necessary.
  • Ability and willingness to work outside normal business hours when necessary to prepare for sales activities.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled