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Sales Representative

2 months ago

Joliet, Illinois, United States Hawk Chevrolet Cadillac of Joliet Full time
Job Summary

Hawk Chevrolet/Cadillac of Joliet is a dynamic and rapidly growing automotive group with multiple dealership locations across Illinois. As a trusted name in the industry, we are committed to excellence in every aspect of our operations, from sales and service to customer satisfaction and community engagement.

We are seeking an experienced, professional, and motivated individual to join our team as a Sales Associate. The ideal candidate will have superior customer service skills, excellent communication skills, and be able to stay motivated and productive in a fast-paced environment.

Key Responsibilities
  • Customer Satisfaction: Realize that business is built on customer satisfaction and devote yourself to guaranteeing satisfaction to customers.
  • Needs Assessment: Determine each customer's vehicle needs by asking questions and listening.
  • Vehicle Demonstrations: Demonstrate new and used vehicles (includes test drives).
  • Vehicle Delivery: Deliver new and used vehicles to customers. This process ensures that the customer understands the vehicle's operating features, warranty and paperwork, and it lays the foundation for customer loyalty.
  • Sales Meetings: Attend sales meetings.
  • Owner Follow-up: Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Product Knowledge: Keep abreast of new products, features, accessories, etc., and their benefits to customers.
  • Performance Goals: Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
  • Reporting: Report to the General Sales Manager regarding objectives, planned activities, reviews and analyses.
  • Performance Review: Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
  • Industry Knowledge: Understand the terminology of the automobile business and keep abreast of technological changes in the product.
Requirements
  • Certification: Take all factory tests and become a certified salesperson.
  • Knowledge of Laws: Know and understand the federal, state and local laws which govern retail auto sales.
  • Service Department Introduction: Introduce customers to service department personnel to emphasize to customers the quality and efficiency of the dealership's service operations.
  • Performance Checklist: Carry out sales, customer service and job performance as indicated in the Sales Consultant Performance Checklist.
  • Driving Record: Must be legally and technically able to safely operate company and customer-owned vehicles.
  • Insurance: Must be insurable by Company insurance company.
  • Safety Policies: Must follow Company safety policies and practices, and immediately report any and all accidents to a Manager/Supervisor.
  • Education: High school diploma or the equivalent.
  • Communication Skills: Ability to read and comprehend instructions and information.
  • Driver's License: Must have a valid in-state driver's license and have and maintain an acceptable, safe driving record.
  • Sales Quota: Ability to sell a minimum quota according to dealership standards.
Benefits
  • Medical Plans
  • Dental Plans
  • Vision
  • Life Insurance
  • 401k Retirement Plan
  • Employee Discount
  • Paid Vacation
  • Paid Personal Days
  • Paid Holidays
  • Employee Assistance Program
Work Environment

8 hour shift, Day shift, Weekends as needed, In person