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Administrative Coordinator
1 week ago
We are seeking a compassionate, proactive, and dedicated individual to join our client as an Administrative Coordinator This team is committed to ensuring access to transportation for all individuals, including those with disabilities and lower incomes. Their Paratransit Low Income Fare Equity Program is at the heart of this mission, providing essential support to ADA paratransit passengers. As an Administrative Coordinator, you will help bring accessibility to passengers by providing guidance to those calling in to the hotline about whether they qualify for the program.
If you are ready to jump in and make a difference, apply now and call Sophia at to learn more What You'll Do:
- Respond to voicemails on the hotline promptly, providing accurate information and guidance to callers.
- Verify eligibility of callers as ADA paratransit passengers with patience and empathy.
- Coordinate ticket mail-outs every three months based on verified income eligibility.
- Provide exceptional customer service to individuals with disabilities and seniors, demonstrating patience and kindness in every interaction.
- Assist with various administrative tasks, including data entry and record-keeping using Excel, Word, and regional database (training provided).
- Collaborate with team members to ensure smooth operation of the program and exceptional service delivery.
- Previous experience in customer service role, with a focus on patience and empathy.
- Experience working with seniors, individuals with disabilities, or in a care home setting is a plus.
- Proficiency in Microsoft Excel and Word.
- Proactive go-getter eager to solve problems.
- Ability to learn and adapt to new software and databases.
- Strong interpersonal and communication skills.
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Dynamic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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