Service Administrator

1 week ago


Antioch, United States Garaventa Lift Full time
Career Opportunity:
Garaventa Lift has a long-standing reputation as a world-class manufacturer specializing in LU/LA elevators, home elevators, and platform wheelchair lifts. Our passion is in creating an accessible world by developing and distributing products which promote barrier free access for all

Currently, we are seeking full-time Service Administrator to coordinate and schedule our team of Elevator Technicians at Garaventa Lift Illinois and Wisconsin.

Service Administrator – Antioch, IL

Position Summary:
Together with the Service Supervisor, you will be responsible for the administration of our Preventative Maintenance Agreements, and Service Orders. You will have strong organization and communication skills, which will allow you to oversee all booking and pricing of our elevator services. You will be trained on our proprietary service and maintenance program, as well as product knowledge. This position also requires you to perform other office duties and administrative tasks that may be required in a busy office environment.

Responsibilities:
  • Efficiently organize and dispatch our team of service technicians to all of our Garaventa customers, who require maintenance and service
  • Quote and sell maintenance agreements to all new installation completions
  • Prepare monthly maintenance renewal agreements for invoicing
  • Manage the ordering, receiving and distribution of parts to the technicians
  • Efficiently respond to all inquiries, either by phone or email regarding service and maintenance
Qualifications:
  • Minimum 4 years customer experience preferred
  • Excellent communication and organization skills
  • Proficiency in Microsoft Outlook
  • Working knowledge of Excel
  • Ability to learn proprietary service and maintenance programs
  • Previous experience in Customer Service will be an asset
  • Previous experience in the technical service industry would be an asset

Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Schedule:
  • 8 hour shift
  • Monday to Friday
Work Location: In person

About Garaventa Lift:

At Garaventa Lift, we believe and work to guarantee accessibility and mobility to everyone. Since our start, we have been obsessively passionate about it and our mission is to help people achieve it.The roots of the company go back to 1928 in the beautiful Swiss Alps where Karl Garaventa built his very first of many cable cars.Since then, Garaventa Lift has grown into a global leader with a strong presence worldwide.The Garaventa Lift Group is now a prominent reality in America, Asia, Europe and Oceania standing for reliability, security and innovation of accessibility products to create an accessible world.We work to deliver custom lift solutions for commercial and residential applications and bring our engineering expertise and high-quality standards to remove architectural barriers for millions of people worldwide.


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