Administrative Support Staff

1 week ago

Brockton, Massachusetts, United States Gandara Mental Health Center, Inc. Full time
Job DescriptionJob DescriptionAdministrative Support Staff*Bilingual Candidates Encouraged to Apply *EOE M/F/D/V

The Gándara Center provides residential, mental health, substance abuse, and preventive services for children, adults, and families across the Pioneer Valley and eastern parts of Massachusetts. We believe in our communities and value cultural diversity and strive to provide culturally competent, innovative services to a diverse community. Our mission is to promote the well-being of Hispanics, African-Americans, and other culturally diverse populations, through innovative, culturally competent behavioral health, prevention, and educational services – Changing Lives one family at a time.

We're searching for Administrative Support Staff for our Brockton Office. Our Brockton Office supports several services benefiting the community including Therapeutic Services and an Outpatient Clinic. This role would support the support for Intakes for In-Home Therapy and Therapeutic Mentoring Services, receive referrals by phone, fax or email and forward to the Clinical Triage Screener.

Duties include

  • Complete waitlist spreadsheet for IHT and TM
  • Check insurance eligibility for IHT and TM clients
  • Call families confirming interest in services
  • Check eligibility of IHT and TM clients and send email with updates to supervisors and Clinical Director
  • Answer phone calls or emails to referral sources requesting information of the referrals they sent
  • Update lists of IHT and TM clients
  • Let IHT and TM staff know on a weekly basis when re-authorizations are due
  • Let IHT and TM staff know on a weekly basis when and how many units should be requested
  • Update MABHA weekly online report on Wednesdays
  • Update MABHA monthly report
  • Complete clients monthly waiting report
  • Complete check requests
  • Order office supplies
  • Manage petty cash and request reimbursements
  • Open new IHT and TM cases in Carelogic
  • Closing IHT and TM cases in Carelogic

Qualifications

  • High School or General Education Diploma, Associate preferred.
  • 1-3 years experience in an Administrative Office setting required
  • Community Service or Therapeutic Services experience preferred
  • Must have a valid driver's license
  • Those who are Bilingual (English, Cape Verdean Creole, Portuguese, or Spanish) or Bicultural are encouraged to apply.

Benefits

  • Retirement Plan 403(b) Employer Match
  • Health, Dental, Vision, and Life Insurance
  • Paid vacations
  • Paid holidays
  • 8 discretionary days a year
  • Hiring Incentives**
  • Mileage reimbursement

The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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