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General Manager, Airport Customer Experience

3 months ago

Oklahoma City, Oklahoma, United States American Airlines Full time
Join Our American Airlines Family

Are you ready for an exciting career opportunity that offers you the chance to travel, enhance your skills, and grow both personally and professionally? At American Airlines, we invite you to join us on this journey of learning, challenges, and fulfillment. Come on board and become the best version of yourself

Why You'll Love This Role:
  • Responsible for managing operations, optimizing business, leading people, and building relationships with diverse audiences.
  • Part of our Field Stations team within the Customer Experience group.
What You'll Be Doing:
  • Assess and allocate appropriate resources to optimize station performance.
  • Monitor, review, and report station performance.
  • Establish relationships with internal and external stakeholders through engagement and collaboration.
  • Coordinate with airport authorities and government agencies to represent organizational priorities effectively.
  • Manage flight operations and meet performance goals.
  • Act as a liaison between the Company and various organizations.
  • Identify and recommend process improvement changes for operational enhancement.
  • Oversee budget, financial administration, and manage finances effectively.
  • Lead, motivate, and develop employees to deliver superior customer service safely and efficiently.
Requirements for Success:

Minimum Qualifications:

  • Bachelor's degree in a related field or equivalent work experience preferred.
  • 5 years of airline operations experience.
  • Demonstrated supervisory, leadership, and motivational skills.

Preferred Qualifications:

  • 3 years of supervisory or management experience.
  • Knowledge of managing an operating budget.
What You'll Get:
  • Travel Perks: Explore 365 destinations on 6,800 daily flights globally.
  • Health Benefits: Access to health, dental, prescription, and vision benefits.
  • Wellness Programs: Support for your well-being and personal development.
  • 401(k) Program: Employer contributions available after one year.
  • Additional Benefits: Employee Assistance Program, pet insurance, and discounts on travel.
Be Yourself at American Airlines:

At American Airlines, we value inclusion and diversity in our workforce, customer service, and community engagement. Join us in creating an inclusive work environment that celebrates individual talents and fosters personal growth. Come be a part of the team that keeps the world's largest airline running smoothly