Customer Experience Ambassador

2 days ago

Oklahoma City, Oklahoma, United States Balfour Beatty Investments Full time
About the Role

A Customer Experience Specialist is a key player in delivering exceptional living experiences, responsible for a wide range of property marketing, sales, and customer engagement activities. As a community ambassador, you will create buzz and excitement about the property and the exceptional living experience we deliver. Your primary goal is to assist prospects, applicants, and current residents in finding the perfect home for their unique needs and creating an exceptional living experience during their residency.

Key Responsibilities
  • Manage and respond to all community inquiries, adhering to our Exceptional Living Policies.
  • Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions.
  • Create Exceptional Living experiences during every customer and resident encounter.
  • Attract new prospects to become future residents, utilizing our unique selling features and managing and responding to all community inquiries.
  • Follow up with all qualified prospects, in accordance with our company Exceptional Living policy.
  • Responsible for renewing residents at the end of lease terms where required.
  • Monitor, communicate, and manage the prospective resident waitlist, in accordance with company policy.
  • Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed.
  • Create memorable first impressions by preparing the property for daily showings, including opening/closing model units and amenities.
  • Conduct pre-inspections on move-ins to ensure homes are ready for occupancy, as well as move-out inspections using company software.
  • Create, coordinate, attend, and assist with Lifeworks events and activities as required.
  • Be knowledgeable of community lease agreements and community policies to assist with resident needs and inquiries.
  • Conduct Market Surveys to compare competition weaknesses and advantages.
  • Understand company software usage and policies.
Requirements
  • High School diploma or GED required.
  • Minimum of one (1) year of customer service skills. Property Management or Hospitality experience preferred.
  • Strong people management and leadership skills.
  • Solid interpersonal, customer relations, and communication skills.
  • Experience in Microsoft Office - Outlook, Word, Excel.
  • Possession of a valid state-issued Driver's License and safe driving record are required.
About Us

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds, and maintains infrastructure assets. We are committed to delivering exceptional living experiences and creating a culture of caring that drives every aspect of our business.

We are an Equal Opportunity Employer, including people with disabilities and veterans. If you need an accommodation as part of the employment process, please contact Human Resources.

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