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Customer Experience Associate

2 months ago

Oklahoma City, Oklahoma, United States Exchange Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our retail operations team, you will be responsible for delivering an exceptional customer experience through proactive and customer-focused behaviors and actions.

Key Responsibilities

  • Provide high-level customer satisfaction through excellent service, greeting each customer upon contact and/or line of sight, assessing their needs, suggesting alternative options, and providing resolution.
  • Keep customer needs foremost and create a welcoming environment, actively engaging and building trust relationships with customers to deliver a personalized shopping experience.
  • Provide product knowledge through superior sales skills to serve customers in one or more sales areas, utilizing and adhering to merchandise presentation standards.
  • Assist customers with completing price changes, special orders, online orders, and rain checks, and provide assistance with military uniform dress requirements, insignia, and new items.
  • Actively communicate and promote the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
  • Operate a cash register or other sales-related equipment to enter new accounts, conduct sales, refunds, or similar transactions, verifying and accepting multiple tenders for payment and making change with accuracy and zero variance tolerance.
  • Assure compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory, practicing loss prevention procedures and alerting security and management of potential problems.

Requirements

  • Completion of high school or equivalent.
  • Retail experience, demonstrated willingness, and potential for additional responsibility.

Benefits

We offer a comprehensive benefits package, including health and dental insurance, flexible spending accounts, health savings accounts, health reimbursement arrangements, disability and life insurance, and a retirement plan.