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Program Administrator

3 months ago

Phoenix, Arizona, United States Rise Early Intervention Services Llc Full time
The Program Administrator will provide strategic and operational oversight of multisite multidisciplinary (OT, PT, SPT, ABA) clinic operations.

They are responsible for planning, directing, coordinating, and controlling all aspects of the operating functions, processes, and staff of the facilities while demonstrating the primary goal of providing efficient services that exceed customer expectations and improve clinical and financial operations.

S/he will be responsible for leading the company's two core objectives:

Exceptional Patient Experience:
Rise Pediatric Therapies patient experience is of the utmost important and is their highest priority.

Serving their clients and creating a system of support is their mission and the Executive Director will be responsible for leading the team and operations of the company to make sure they are providing the best possible patient experience in all aspects of daily activities.


Company Culture:

Rise Pediatric Therapies recognizes that culture is the lifeblood of the company and is vital to strengthening and providing an exceptional patient experience.

The Executive Director will be responsible for maintaining and expanding upon their relaxed but enthusiastic professional work environment.

This requires passion, commitment to an open and honest communication process, servant leadership and being deeply engaged with improving the lives of our employees and patients by improving the process of the operations of the company.


  • Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
  • Strategic planning for growth and development of services and staffing to maximize efficiency, capacity, and utilization of resources.
  • Maintains regulatory compliance to ensure highest level of quality and patient outcomes. Reviews, analyzes, and evaluates business procedures.
  • Oversee and manage all operations to ensure that consistent, efficient workflows are in place, yielding optimal productivity and performance.
  • Generate reports for management team to monitor dosage delivered and authorization utilization for clients and providers
  • Implements policies and procedures that will improve daytoday operations.
  • Ensures work environments are adequate and safe.
  • Ensures contractual compliance with various funding sources
  • Communicates and explains new directives, policies, or procedures to team members.
  • Ensures customer experience is improved through compliant and ethical operations.
  • Maintain positive work culture and system of support for both staff and families by projecting a positive image of the organization

MANAGEMENT RESPONSIBILITIES:

  • Participates in the hiring and training of team members.
  • Ensures staffing levels are appropriate and schedules are followed to provide positive patient care.
  • Routinely analyze financial performance, draw conclusions; recommend strategies for improving results key areas to ensure financial objectives are met.
  • Partnering with all leadership/management teams to create/improve systems and processes intended to improve financial results, service delivery, and/or administration.
  • Develop and maintain strong relationships within the organization to facilitate open, honest, timely communications and timely resolution of operational challenges.
  • Reinforce brand standards and best practices within the organization.
  • Conducts performance evaluations that are timely and constructive.
  • Handles discipline and termination of employees as needed and in accordance with company policy
  • Master's degree in Healthcare or Business Administration preferred.
  • 5 years of related experience.
  • ABA Experience Preferred
(a) Dedicated fax
(c) US mail E Inverness Ave Mesa, AZ Attn Human Resources
(d) Dedicated phone Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY

RISE is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form.

We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.