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Care Coordinator
3 months ago
Are you seeking an opportunity in a company that is tackling one of the most significant challenges of our generation? Ophelia is dedicated to assisting individuals in overcoming their opioid dependency and regaining their quality of life while showing consideration for their time and dignity.
Ophelia, a healthcare startup funded by venture capitalists, is devoted to helping people with opioid use disorder (OUD) by providing FDA-approved medication and clinical care through a telehealth platform.
Our method is discreet, convenient, and cost-effective. With nearly four successful years in operation across 14 states, we are eager to continue expanding. As a team comprised of doctors, scientists, startup experts, and White House advisors, along with support from top technology and healthcare investors, we are working to revolutionize OUD treatment in America.
**Care Coordination at Ophelia**
As one of the initial points of contact for Ophelia patients, our Care Coordinators play a crucial role in creating an exceptional patient experience that fosters the company's growth and mission fulfillment.
Care Coordinators engage with patients to address a wide range of non-clinical needs and collaborate with clinicians to ensure patient safety and satisfaction with their care.
In this position, you will be tasked with adhering to established processes and protocols to ensure consistent, high-quality care for our patients.
Your responsibilities will involve direct interaction with Ophelia patients, offering support in various areas such as handling pharmacy prescriptions, obtaining insurance authorizations, scheduling visits, and coordinating care with other healthcare providers. The role demands proficiency in the technology platforms and communication channels utilized by the Ophelia team.
The position reports to the Lead Care Coordinator.
**Role Schedule Note:**
This role's schedule includes weekend coverage.
**In this position, you will:**
- Emphasize active listening, empathy, and solution-oriented approaches to engage collaboratively with patients on a wide range of concerns
- Utilize effective written communication to produce professional documentation and engage with patients and clinicians through various channels
...
**Our Benefits Include:**
- Remote work available nationwide in the United States
- Competitive medical, vision, and health insurance coverage
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**Compensation at Ophelia:**
Compensation is variable and may increase annually based on company performance. Transparency and equity are prioritized when determining pay.
**LI-Remote**
Would you like to learn more about Ophelia and this exciting opportunity? Feel free to apply below.
