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Operations Analyst

3 months ago

Phoenix, Arizona, United States U-Haul Full time

Operations Analyst:


Under the direction of the Operations Manager and Director of the U-Haul Self-Storage Affiliate Network, the Operation Analyst will support clients with their set up and continued use of WebSelfStorage, a self-storage management software.


Responsibilities include, but are not limited to:

  • Advise clients on appropriate approaches to their management software
  • Guide clients in understanding growth opportunities made available to them for being part of the U-Haul Self-Storage Affiliate Network
  • Build positive relationships though frequent written, verbal and inperson communication with clients
  • Focus on the client's experience with WebSelfStorage
  • Must be able to respond appropriately and resolve problems and issues as they arise
  • Work closely with department to develop marketing programs, improve operational efficiencies and interact with senior management
  • Assist in the development and implementation of department opportunities and revenue streams
  • Utilize and prepare management reports to evaluate industry trends and identify growth opportunities
  • Attend occasional industry events

Qualifications:

  • Strong analytical, logic and reasoning skills
  • Ability to multitask and effectively manage multiple projects
  • Strong organization skills
  • Excellent written and verbal communication
  • Experience in customer service
  • Practical knowledge of Microsoft Word, Excel and PowerPoint

Education:

A bachelor's degree in marketing, communications, business management, or the equivalent in experience is preferred.

About Us:

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need.

After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it.

Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S.

and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.