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HS/PRS Case Coordinator

3 months ago

Jacksonville, Florida, United States Lutheran Immigration and Refugee Service Full time


If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for youReporting to the Home Study/Post Release Services (HSPRS) Regional Supervisor (RS), the HS/PRS Case Coordinator will assist in providing HSPRS Case Managers (CM) with documentation and administrative support.

This position can be remote with occasional trips to Baltimore as needed.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream.

Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis.

We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children.

To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

medical, dental, vision available the first day of employment,professional development, tuition reimbursement,generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,company 403(b) contribution of 3%, an additional 7% match which vests immediately,Family Building benefits for reproductive procedures, adoption/foster care assistance, andan annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environmentAt Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge.

Please join us as we make a difference in the lives of newcomers.

DUTIESProvides ongoing administrative support, such as scanning, downloading, uploading, emailing and maintenance of electronic files ensuring accurate case records and documentation.

Assists with the preparation of documents and reports as required.
Obtain necessary documents from the UC Portal and prepare for prepare for insertion to Case Management reports.
Creates reports and documents at the direction of the Regional Supervisor to support timely case submission.
Completes identified sections of the Home Study reports in collaboration with assigned case managers.

Identifies and vets appropriate community resources ensuring they are culturally and linguistically appropriateCoordinates with governmental affiliates and internal staff in the preparation of assessments related to services provided to migrant youth.

Maintain and organize collaborative peer to peer information with special responsibility for HSPRS case resources and data records.
Collaboratively work with direct supervisor and Case Managers to schedule and prioritize work duties.
Complete other duties as assigned.

QUALIFICATIONSBachelor's/Undergraduate degree or combination of education and 5+ years work experience in administrative case management support or related fieldChild welfare and/or case management experience is strongly encouraged.

Deep knowledge and understanding of the UC PortalDetail-oriented, with the ability to multi-task, and work well under pressure.
Excellent verbal and written communication skills.

Able to prioritize duties in a fast-paced environment, ability to work independentlyMust be reliable with time sensitive deadlines and tasks;Exercise a high level of confidentiality;Work well under pressure and adaptable to change;Computer and typing skills sufficient to perform essential job functions.

Knowledge with Microsoft Office Suite is preferred.

Pass a criminal background check that includes history of conviction of child and sexual abuse and demonstrate a commitment to comply with mandatory state reporting requirements for child abuse and neglect.

SPECIAL POSITION REQUIREMENTSSpanish language ability preferred.
Up to 10% travel Required.
Valid driver's license required.

Must be able to pass an FBI background check as well as a CA/N check for every state in which they have resided in the last five years.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

We participate in E-Verify.
We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at