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HR Support Specialist

3 months ago

Durham North Carolina, United States Avalara Full time

Overview:
As our HR Support Specialist to join our growing Global People Operations team.

This is a perfect position for someone who already has entry level Human Resources and Workday experience and is ready to take the next step in growing their career.

You will use your HR and Workday knowledge to provide support to internal customers, look for opportunities to refine processes, and help create knowledgebase articles, job aids and business process documentation.

The HR Support Specialist will report to the Manager, People Operations. You will be based in Durham, North Carolina


Serve as Tier 2 support on the People Ops team by providing quality customer service in response to inquiries made via our issue tracking system (ServiceNow), e-mail, Slack, etc.

from employees, managers, and HR business partners.

Administer day-to-day business process support.

Work efficiently to resolve and close cases accurately and timely to meet Service Level Agreements

Use procedures, policies, knowledge database and other reference materials to assist in answering inquiries.

Help maintain the integrity of our HR data through auditing and data correction.

Proactively seek and take initiative for process improvements and automation to assist in scaling the Global HR Operations team.

Support the new hire onboarding process to ensure critical tasks are completed by the new hires.

Creates knowledge base articles, job aids, and business process documentation.

Assist with training new Global People Ops employees.

Participate in system testing activities as needed.

Creates and maintains employee files and related records.

Support with EIB loads as needed.

Support HR projects as needed.

Qualifications:
2 years HR experience

You have experience with Workday

You have experience with ServiceNow

You have worked in an environment where you have engaged with all levels of employees

Collaborate with team members and management.

You have experience priortizing competing demands.

Approaches challenges with curiosity and offers new solutions and ideas.

Bachelor's degree or equivalent experience is required.

You will promote our OPAHFOCUS success traits

#LI-Onsite

About Avalara:
We're Avalara. We're defining the relationship between tax and tech.


We've already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.


Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there's nearly 5,000 of us now.

Our growth is real, and we're not slowing down - not until we've achieved our mission - to be part of every transaction in the world.

We're bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we've designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We've been different from day one. Join us, and your career will be too.

EEO Statement

We're an Equal Opportunity Employer.

Supporting diversity and inclusion is a cornerstone of our company — we don't want people to fit into our culture, but to enrich it.

All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.

If you require any reasonable adjustments during the recruitment process, please let us know.