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Client Support Specialist

3 months ago

Agoura Hills, California, United States CJ Full time

Company Description
Hybrid role in a CJ office location


From helping to invent the affiliate industry, to performance marketing and what comes next, we've earned a reputation for maintaining the largest, most reliable partnership-based platform and sterling service with a personal touch.


With over 25 years of experience and 1,000+ associates across 7 different countries, CJ (formerly Commission Junction) is the most trusted and established name in performance marketing.


We specialize in cultivating partnerships between top brands and trusted publishers to help them drive revenue and grow their businesses.

CJ's industry-leading solutions and services are what makes our innovative marketing technology ("martech") the platform of choice for over 3,800 global brands across all industries including retail, travel, finance, technology, and home services.

As part of Publicis Groupe, our data capabilities, future-focused tech, and strategic expertise power meaningful connections so brands can reach consumers wherever they are.


We take just as much pride in our innovative technology and comprehensive data as we do in the expertise and dedication of our people.

Our collaborative teams are equipped with advanced tools, training, and career development opportunities in order to provide our clients with cutting edge solutions, strategies, and support that drive meaningful results.

In an industry with much uncharted territory, our people are a trusted a steady hand.

So, what is Affiliate Marketing?

Think about the last time you bought something online.

Maybe your favorite influencer shared a product that caught your eye with a coupon to help save you some cash, or perhaps you already knew what you wanted to buy, but there were so many options that you needed help from a trusted review site.

However you finally made your purchase, chances are you interacted with affiliate publishers along the way—whether they influenced you, provided helpful information, or made sure you got the best price, CJ provides the performance marketing platform that connects brands with publishers to create valuable resources frequently used by shoppers such as yourself.

Here's why you'll love working here


In addition to competitive salaries,401K matching, wellness reimbursement programs, life insurance, comprehensive medical, dental and vision coverage, we also offer...


  • Flexible time off, no accrual necessary
  • Generous amount of paid holidays
  • Companysponsored team building events
  • Employee Referral Program
  • Annual recognition awards
  • Flexible work arrangements
  • Parental bonding leave
  • Backup child/elder care
  • Employee discount program
  • International SOS program
  • Business Resource Groups
- these employee-led groups join together around common interests, backgrounds, or demographic factors to help build an engaging, inclusive work environment for all.

just to name a few of our great perks

Hybrid role in a CJ office location

Do these things interest you? You will:

  • Learn the basics of the CJ user interfaces
  • Implement key processes for daytoday management and success for affiliate programs
  • New CJ product and documentation offerings to share with clients
  • Provide best in class support to managed clients through their account teams via internal support systems and to CJ's advertiser and publisher bases through online and phone channels.
  • Work on goals and projects that will enhance the client experience, such as automating team processes or enhancing documentation for clients.

Qualifications

What we look for:

  • You have a Bachelor's Degree or related work experience.
  • Strong customer service skills with at least 12 years of experience in a position that involves direct client interaction.
  • Excellent phone, written, and interpersonal skills.
  • Ability to collaborate on a team
  • Strong problem solving, analytical, and followthrough skills.

Additional Information Why CJ ?**CJ is the leader in Affiliate Marketing. We take pride in our innovative technology, comprehensive data solutions and our people. We equip our teams with advanced tools, training and career development opportunities all to provide cutting edge solutions, strategies and support to deliver high quality results for our clients. We work in an energetic, results-oriented, collaborative, team environment that recognizes exceptional performance. As we evolve and grow as a business, so do you.


We're a community of creative and passionate problem solvers who go the distance to tackle the tough questions, think outside the box, and drive intelligent growth, for our clients—and ourselves.

We foster and embody an inclusive and collaborative culture where diverse perspectives are sought, relationships are valued, and people feel accepted with a sense of belonging in expressing themselves authentically.

We pride ourselves in having a workplace environment that values both work and play. Business Resource Groups, Fun team outings, offic