Business Support Specialist

5 days ago


Agoura Hills, California, United States iSpace, Inc. Full time
Contact Center Business Technician

Job Summary:

iSpace, Inc. is seeking a highly skilled Contact Center Business Technician to provide exceptional customer support and technical assistance to our clients. As a key member of our team, you will be responsible for troubleshooting issues, providing training, and ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and chat
  • Troubleshoot issues and provide solutions to existing users and development teams
  • Interact with external and internal customers to deliver exceptional customer service
  • Assist with feature updates and deployment of new reports
  • Perform other related duties as required and assigned

Requirements:

  • 1-3 years of experience in user support services and training for a data tool or technology platform
  • Proficiency in MS Office (Excel, Word, PowerPoint)
  • Ability to comprehend, research, and summarize information to respond to user questions

About iSpace, Inc.:

iSpace, Inc. is a leading provider of innovative solutions and services. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.



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