Business Support Specialist
5 days ago
Job Summary:
iSpace, Inc. is seeking a highly skilled Contact Center Business Technician to provide exceptional customer support and technical assistance to our clients. As a key member of our team, you will be responsible for troubleshooting issues, providing training, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Provide technical support to clients via phone, email, and chat
- Troubleshoot issues and provide solutions to existing users and development teams
- Interact with external and internal customers to deliver exceptional customer service
- Assist with feature updates and deployment of new reports
- Perform other related duties as required and assigned
Requirements:
- 1-3 years of experience in user support services and training for a data tool or technology platform
- Proficiency in MS Office (Excel, Word, PowerPoint)
- Ability to comprehend, research, and summarize information to respond to user questions
About iSpace, Inc.:
iSpace, Inc. is a leading provider of innovative solutions and services. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.
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