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Operations Coordinator

3 months ago

Nashville, Tennessee, United States Carebridge Health Full time
Operations CoordinatorThe Operations Coordinator focuses on preparing the consult for our clinical assessors.

Working in a fast-paced environment, this includes preparing the clinical documentation as well as serving as the first impression members receive of CareBridge's mission during the scheduling process.


Responsibilities:
Obtain and prepare documentation to set up the LTSS Specialist.

Perform telephonic outreach, and potentially outreach through other channels, to eligible members receiving home and community-based servicesAnswer calls from and make calls to members, direct support professionals, caregivers, and family members to schedule assessments.

aIdentify, document, and resolve member concerns to ensure interest and participating in the programUse multiple systems to track and record participant information using clear and concise notesMaintain excellent punctuality and attendance during work hours and schedule adherenceManage large amounts of inbound and outbound inquiries and document all interactionsMeet personal/team metricsOther duties as assignedQualifications:
High school diploma or GED required3+ years' experience in customer serviceInterest in helping vulnerable populationsExpertise in phone etiquetteA warm, engaging personality with the ability to connect with individuals telephonicallySolution-oriented and a creative problem solverInspires a positive and collaborative work environmentAbility to work in a metric and goal-oriented environmentExperience with conflict resolution, defusing, and de-escalating upset callersCalm, unhurried approach that inspires confidenceHighly organized and pays attention to detailSelf-starter with a propensity to follow-up and follow-through

Employment Type:
Full-TimeLocation:Remote in EST or CST Zones