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Guest Service Agent

3 months ago

New York, New York, United States Innside New York Full time
INNSIDER

(Guest Services Agent)

Looking for a position where you can showcase your talent for providing top-notch service and creating unforgettable experiences for guests? Join us at Meli, where we consider every member of our team as a VIP. From new team members to seasoned professionals, each one brings unique qualities that contribute to our success. At Meli, you'll find a warm, inclusive environment where you can grow both personally and professionally, becoming part of our big family of VIP People.

At Meli, we are committed to diversity and inclusivity, valuing each individual's unique background and perspective. We foster a workplace where everyone, regardless of disability, race, religion, or age, can thrive. Embracing diversity is key to our success as a global company.

If you aspire to be one of our Very Inspiring People, follow us on:

INSTAGRAM - TWITTER - LINKEDIN - INDEED - GLASSDOOR

REPORTS TO: Director of Front Office

DEPARTMENT: Front Office

POSITION SUMMARY: The INNSIDER role focuses on providing efficient service and crafting personalized experiences that leave a lasting impact on our guests. This individual must handle guest requests, inquiries, and concerns following the hotel's guidelines. Greeting guests with a warm smile and proactive service is essential.

RESPONSIBILITIES (include but are not limited to):
  • Welcome guests with a friendly demeanor, assisting with requests promptly.
  • Attend daily meetings to stay informed about hotel activities and guest needs.
  • Complete daily reports to ensure accurate billing and personalized service.
  • Assign rooms based on guest preferences and reasons for their stay.
  • Efficiently register new guests, introducing them to hotel amenities.
  • Provide concierge services such as booking reservations and arranging transportation.
  • Learn guest preferences to deliver memorable experiences.
  • Assist guests promptly, ensuring their satisfaction.
  • Maintain professional phone etiquette.
  • Escort guests within the hotel premises when needed.
  • Answer and process calls efficiently.
  • Provide guests with accurate information about hotel services and local attractions.
  • Handle wake-up calls and messages accurately and discreetly.
  • Maintain guest privacy and follow key security procedures.
  • Perform check-out processes and manage cash transactions.
  • Complete end-of-day procedures including auditing transactions.
  • Facilitate night audit processes and newspaper deliveries.
  • Review wake-up call requests and provide shift handovers.
QUALIFICATIONS (to do this kind of work, you must possess/be able to):
  • High School Diploma or equivalent (college degree preferred).
  • Previous experience in Hotel Front Office.
  • Legal authorization to work in the United States.
  • Computer literacy, including written communication skills.
  • Preferred bilingual skills (e.g. English/French, English/Spanish).
  • Familiarity with Opera Cloud (PMS) and HMobile is a plus.
  • Effective communication with customers and colleagues.
  • Ability to handle various situations with tact and courtesy.
  • Knowledge of local attractions and transportation options.
  • Proficiency in basic mathematical computations.
  • Flexibility to work various shifts including weekends and holidays.
MINIMUM REQUIREMENTS: An individual must perform each essential duty satisfactorily. Requirements include prior experience, a High School Diploma or equivalent.

LANGUAGE SKILLS: Ability to communicate effectively and professionally with various stakeholders.

MATH and LOGICAL SKILLS: Proficiency in mathematical concepts and logical reasoning.

PHYSICAL DEMANDS: Regular activities include standing, walking, and communicating.

HOURLY WAGE: $23.00 per hour

(Please note: modifications may be made to the duties above to align with business needs.)

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