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Technical Help Desk
3 months ago
Monday-Friday 8am-4:30pm -Will be handling inbound calls from schools that utilize the software -The summer/fall experience peak call volumes due to new school years starting -Answer questions around how to generate reports for transactions -Talk with customers who are confused with how to utilize the software -Field calls about update pricing within the system for various products or programs -Run tickets about any technical glitches with the software -Majority of calls will be regarding questions for the POS systems (especially in schools who this is their first year using the software)
Skills:
Customer service, Customer support, Call center, Microsoft office, Data entry, Inbound call, software
Top Skills Details:
Customer service,Customer support,Call center,Microsoft office
Additional Skills & Qualifications:
-Call center/Customer service experience (2 years) -Software call center experience is a huge plus
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
