Technical Support Specialist
2 weeks ago
Salary: $40,000 - $54,000
Key Responsibilities:
As a Service Desk Technician, you will be instrumental in assisting clients with their daily technical challenges. Your responsibilities will include:
- Managing workstations both onsite and remotely for a diverse clientele across various sectors.
- Preparing, configuring, and deploying system images to computers.
- Diagnosing and resolving application and operating system issues while providing preventive recommendations.
- Offering fundamental support for voice over IP systems.
Collaboration is key in our environment; you will not only support client needs but also mentor and assist your colleagues, fostering a culture of teamwork.
Our Service Desk Technicians are expected to collaborate in developing best practices, testing innovative technologies, and documenting standard procedures for frequent service requests.
The ideal candidate will strive for improvement and innovation. After understanding our operational methods, this individual should challenge existing processes to enhance service delivery for both clients and the team, and actively participate in implementing those enhancements.
Essential Skills:
- Excellent interpersonal skills and a positive demeanor: You will often be the first point of contact for clients in distress, and your colleagues may seek your assistance during high-pressure situations.
- Adaptability to rapidly changing tasks: Our service-oriented business requires flexibility to manage unexpected disruptions.
- Strong organizational skills with a commitment to accuracy and thoroughness.
- A proactive approach to learning new technologies and skills.
- Possession of CompTIA A+ certification within the first 120 days of employment.
Preferred Qualifications:
- At least 1 year of experience in Microsoft Windows environments.
- A minimum of 1 year of experience in troubleshooting.
- 1 year of basic networking experience, including the setup of firewalls or switches.
- Experience with Office 365 and/or Azure for at least 1 year.
Benefits Offered:
- Retirement plan with company matching.
- Comprehensive medical insurance.
- Dental and vision insurance.
- Life insurance coverage.
- Paid time off.
- Support for professional development.
Additional Compensation:
- Quarterly bonus opportunities.
Educational Requirements:
- High school diploma or equivalent (preferred).
About TimbukTech Inc:
TimbukTech Inc. is a leading provider of computer network services in the Canton, Macomb, and Washington areas. We prioritize building strong relationships with our clients, particularly small businesses, to alleviate their technological challenges. Our team is dedicated to the success and well-being of the businesses we support. We are looking to expand our team of skilled professionals.
Compensation Range: $40,000 - $54,000 based on certifications.
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