Current jobs related to Incident Manager - Plano, Texas - AppLab Systems Inc

  • Principal Incident Responder

    10 hours ago

    Plano, Texas, United States Gen Full time

    About the RoleAs a member of the Security Operations team at Gen, you will play a critical role in detecting, managing, and remediating security incidents across the organization. The Incident Response Team is responsible for creating and maintaining a safe and secure operating environment for Gen and its customers. As an Incident Responder, you will build...

  • Lead Incident Response Specialist

    3 weeks ago

    Plano, Texas, United States Gen Full time

    Position OverviewWe are seeking experienced professionals to enhance our Security Operations within the Incident Response Team. This team plays a pivotal role in identifying, managing, and resolving security incidents throughout our organization, Gen. As a Principal Incident Responder, you will be instrumental in maintaining a secure environment for both our...

  • Incident Response Specialist

    2 weeks ago

    Plano, Texas, United States Gen Full time

    About the RoleWe are seeking a highly skilled Incident Responder to join our Security Operations team at Gen. As a key member of our team, you will play a critical role in detecting, managing, and remediating security incidents across our organization.Key Responsibilities:Monitor and analyze emerging threats, vulnerabilities, and exploits to identify...

  • Lead Incident Response Specialist

    4 weeks ago

    Plano, Texas, United States Gen Full time

    Position OverviewWe are seeking experienced professionals to enhance our Security Operations within the Incident Response Team. This team plays a pivotal role in identifying, managing, and resolving security incidents throughout our organization, Gen. As a Senior Incident Responder, you will be instrumental in maintaining a secure environment for both our...

  • Lead Incident Response Specialist

    3 weeks ago

    Plano, Texas, United States Gen Full time

    Position OverviewWe are seeking experienced professionals to enhance our Security Operations within the Incident Response Team. This team plays a pivotal role in identifying, managing, and resolving security incidents throughout our organization, Gen. As a Principal Incident Responder, you will be instrumental in maintaining a secure environment for both our...

  • Product Security Incident Response Specialist

    4 weeks ago

    Plano, Texas, United States Toyota Tsusho Systems Full time

    Job OverviewIn the capacity of a Product Security Incident Response Specialist, you will be an integral part of the Product Security Incident Response Team (PSIRT). This position is focused on managing and addressing security incidents that pertain to our products and services. The primary objective of this role is to detect, evaluate, prioritize, and...

  • ITSM Enterprise Solutions Manager

    4 weeks ago

    Plano, Texas, United States Catapult Staffing Full time

    ITSM Enterprise ManagerAbout the CompanyCatapult Staffing is a prominent staffing agency specializing in connecting top talent with leading organizations across various industries. Our client is a well-established global automotive manufacturer with a legacy of excellence and innovation in vehicle production.Job OverviewThe ITSM Enterprise Manager will be...

  • IT Service Delivery Manager

    1 week ago

    Plano, Texas, United States LaSalle Network Full time

    Job SummaryWe are seeking an experienced IT Service Manager to join our team at LaSalle Network. As an IT Service Manager, you will be responsible for overseeing the delivery and management of IT services, working with IT Delivery leaders to ensure seamless service delivery.Key ResponsibilitiesService Delivery: Oversee the delivery of IT services, ensuring...

  • Senior Manager, Site Reliability Engineering

    3 weeks ago

    Plano, Texas, United States Toyota North America Full time

    About UsToyota is a collaborative and respectful organization where innovation thrives. As a globally recognized brand, we are at the forefront of mobility solutions that enhance lives and exceed expectations. We are committed to nurturing diverse talent and providing opportunities for professional growth.Position OverviewWe are initiating a new Site...

  • Senior Manager, Site Reliability Engineering

    4 weeks ago

    Plano, Texas, United States Toyota North America Full time

    About UsToyota is a company built on collaboration and respect, where innovation meets high-quality solutions to enhance lives. We are committed to fostering a diverse workforce that embodies our values of dreaming, doing, and growing together.Position OverviewAs a pivotal member of Toyota Financial Services, you will take the lead in establishing a new Site...

  • Senior Manager, Site Reliability Engineering

    3 weeks ago

    Plano, Texas, United States Toyota North America Full time

    About UsToyota is a name synonymous with innovation and quality. Our culture is built on collaboration and respect, fostering an environment where creativity thrives. As a leader in the automotive industry, we are committed to shaping the future of mobility through cutting-edge solutions that enhance lives and provide exceptional experiences for our...

  • Senior Manager, Site Reliability Engineering

    4 weeks ago

    Plano, Texas, United States Toyota North America Full time

    About UsToyota is a company that thrives on collaboration and respect, creating an environment where innovation flourishes. As a globally recognized brand, we are committed to advancing mobility through cutting-edge, high-quality solutions that enhance lives and bring joy to our customers. We seek diverse and talented individuals who are eager to contribute...

  • Senior Manager, Site Reliability Engineering

    4 weeks ago

    Plano, Texas, United States Toyota North America Full time

    About UsToyota is a company that embodies collaboration and respect, where innovation meets quality. We are committed to shaping the future of mobility with solutions that enhance lives and bring joy to our customers. We are on the lookout for talented individuals who are eager to contribute to our mission.At Toyota, we prioritize the growth of our...

  • Senior Manager, Site Reliability Engineering

    4 weeks ago

    Plano, Texas, United States Toyota North America Full time

    About UsAt Toyota, we pride ourselves on fostering a collaborative and respectful environment where innovation thrives. As a global leader in mobility solutions, we are committed to enhancing lives through high-quality products and services. We are on the lookout for talented individuals who are eager to contribute to our mission.Our Commitment to GrowthWe...

  • IT Application Management Associate

    2 weeks ago

    Plano, Texas, United States Hyundai Capital America Full time

    About Hyundai Capital AmericaHyundai Capital America is a leading financial services company that provides innovative solutions to Hyundai, Genesis, and Kia dealerships nationwide.Job SummaryThe Associate, IT Application Management is a key role in our organization, responsible for ensuring best practices for designing, developing, and supporting various...

  • IT Application Management Associate

    1 week ago

    Plano, Texas, United States Hyundai Capital America Full time

    About the RoleWe are seeking a highly skilled Associate, IT Application Management to join our team at Hyundai Capital America. As a key member of our IT team, you will be responsible for ensuring the best practices for designing, developing, and supporting various modules and components of Siebel applications suite.Key ResponsibilitiesAnalysis & Design:...

  • Cybersecurity Principal

    12 hours ago

    Plano, Texas, United States Wisdom Infotech Full time

    Wisdom Infotech is seeking a seasoned cybersecurity professional to join our team as a Principal OEM Security Expert. This role will play a critical part in our Product Security Incident Response Team (PSIRT), focusing on identifying, assessing, and responding to security incidents related to our products or services. The ideal candidate will have a strong...

  • Automation Engineering Manager

    6 days ago

    Plano, Texas, United States Altice USA Full time

    Job SummaryWe are seeking a highly skilled Automation Engineering Manager to oversee the daily activities of our talented team of Automation specialists. As a key member of our team, you will be responsible for ensuring the delivery and maintenance of superior automated IaC, IaaS, PaaS, SaaS, configuration management, CI/CD pipelines, and related services...

  • VP Service Management

    16 hours ago

    Plano, Texas, United States Altice USA Full time

    Job SummaryAltice USA is seeking a highly experienced and skilled Vice President of Service Management to lead our Technology Operations Organization. As a key member of our leadership team, you will be responsible for overseeing and managing all aspects of automation and business transformation efforts, including Change Management, Configuration Management,...

  • VP Service Management

    16 hours ago

    Plano, Texas, United States Altice USA Full time

    Job SummaryAltice USA is seeking a highly experienced Vice President of Service Management to lead our Technology Operations Organization. As a key member of our leadership team, you will be responsible for overseeing and managing all aspects of automation and business transformation efforts, including Change Management, Configuration Management, and ITIL...

Incident Manager

3 months ago

Plano, Texas, United States AppLab Systems Inc Full time
Hi,

Hope you are doing good...

I am Ram represented to Applab Systems, and I have an excellent job opportunity for you. Please find the below job description and if you are comfortable, please reply or contact me for further discussion.

Job Title:
Incident Manager

Location:
Plano TX – Onsite

Job Type: 6-12+Months

Job Description:
Understand the Incident and the diagnostic/resolution actions attempted already by the Service Desk and any other Technology Tracks

Use the designated or allotted communication bridge, monitoring facilities and on-call schedule from Technology tracks to facilitate immediate attention from all required parties

Authorize any IVR message updates for Service Desk

Work with all stakeholders to identify the workaround or resolution for the Incident

Set expectations of all stakeholders about the timelines and permissions required for the resolution

Send Periodic updates to the stakeholders (and if required, to the customers) through Service Desk, until the Incident is resolved

Initiate Emergency Changes if required, mobilize cross functional teams, External Vendors and obtain approvals for the mitigation actions from all stakeholders

Retain the Technical Observation Post (certain ad-hoc individuals who observe the service after the Incident is resolved) in order to insure that the resolution has actually resolved the Incident and that the Services have returned to their normal state

Open Problem Tickets as per Problem Management Policy and Procedures

Document in retrospect, the actions taken, learning and approvals in the service Management tools


Document the new knowledge learning and any other recommendations in a Critical Incident Report and submit the report to the audience in line with the Critical Incident Management procedures.

-
  • Ram Kumar
Applab Systems Inc.

Email –

Phone:
(phone number removed) Ext. 590

4365 Route 1 South, Suite 105, Princeton, NJ-08540