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CTS Field Service Engineer

3 months ago


Hartford, Connecticut, United States Atlas Copco Airpower N.V. Full time

Company name:
Atlas Copco Korea Co., Ltd.

Date of Posting:
May 23, 2024

Last date to apply:
June 5, 2024
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Job Title:
Engineer_Field Service

Business Area:

CT

Division:

CTS

Reporting to:
Team Leader_Regional Service

Location:
Yongin

PURPOSE OF THIS JOB

To maximize customer satisfaction on our service quality and capability, by providing professional field service and consultancy while promoting service products to generate service NIS.

To carry out service, repairs, maintenance and overhaul of air compressors and related industrial equipment.
DUTIES&RESPONSIBILITY

On arrival at customer's premise inform person-in-charge before any jobs are being carried out, to avoid interruptions in production or any other business interruptions.

Implement correct working methods, use correct tools and observe all safety rules and regulations.
Collection of local purchase parts from suppliers for service jobs
Carry out daily jobs as assigned / instructed by the Supervisor / Manager
Follow all instructions given in the scope of works as per service work order
Test run and monitor serviced units, record all readings to ensure units are running at satisfactory conditions
Write reports of jobs carried out on the service work order or recommend any follow up actions if needed.
Explain to customer if any follow up or repair jobs are needed
Maintain cleanliness at compressor room and surrounding area before leaving customer's premise.
Feedback to supervisor / manager on follow up actions required
Provide technical and quality feedback to the technical specialist according to customer's feedback
Record all time spent in the field, workshop and other activities
Timely and correct feedback on work orders, weekly report and monthly report;
Working closely with sales team to satisfy customer;
Maintain proper PPEs' being issued, ensure service vehicle is in good and clean condition, upkeep personal tools & equipment and workshop area
Ensure proper usage and maintenance of all workshop equipment or measuring equipment.

QUALIFICATION
At least 1-year hands on working experience in the engineering industry, preferably with good knowledge on air compressor fundamentals
Computer literate and a self-starter with the ability to read technical manuals and prepare technical / service reports in English
Mechanical / electric-mechanical troubleshooting skills
Certificate / Diploma in mechanical / Electric-Mechanical discipline
Able to work as a team and customer-oriented
Self motivated and able to work independently in a challenging and demanding environment
Able to write and communicate verbally in English
Analytical and detail oriented

  • Submission of recommendation letter along with CV preferred
  • Please submit only the minimum personal information required for the recruitment process.
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