Customer Field Services Supervisor
2 weeks ago
Job Title: Customer Field Services Supervisor
Company: Iberdrola
Reports To: Senior Manager of Distribution Infrastructure
Location: Orange, CT
Salary Range: $97,504 - $126,755 (dependent on experience)
Purpose:
The Customer Field Services Supervisor is responsible for overseeing the daily operations of the Customer Field Technicians. This role is crucial in ensuring the efficiency and effectiveness of the Customer Field Services team. The supervisor will prioritize tasks, coordinate activities with other supervisors, and make informed decisions based on departmental policies and procedures.
Qualifications:
Education: Associate's Degree
Experience: Minimum of 11 years in a related field or 15 years in Distribution (Overhead, Underground, or Substation) with experience as a Senior Field Technician, demonstrating leadership capabilities and problem-solving skills.
Key Responsibilities:
- Supervise the daily operations of Field Technicians, manage work requests, prioritize tasks, and monitor progress.
- Accountable for the overall performance of the team.
- Interpret customer needs and assess requirements for resolution.
- Handle elevated internal and external customer requests and complaints.
- Assist in developing work plans, resource forecasts, and budget reconciliation.
- Manage administrative tasks such as timesheet approvals while adhering to budgetary constraints.
- Conduct performance evaluations and promote the professional development of Field Technicians.
- Possess knowledge of Distribution System design, construction, materials, and standards.
- Demonstrate leadership skills to motivate and guide team members towards achieving goals.
Safety Responsibility:
Each employee is responsible for their own safety and the safety of their colleagues.
Diversity and Inclusion:
Iberdrola is committed to fostering a diverse workforce and an inclusive culture, providing equal employment opportunities regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, or veteran status.
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