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Field Service Technician

2 months ago

Hartford, Connecticut, United States Flint Group Full time
Job Title: Field Services Engineer

We are a leading provider of digital printing solutions for labels, packaging, document, commercial, and folding carton. Our team is dedicated to delivering exceptional service and support to our customers.

Responsibilities:
  • Communicate with customers regarding call activities, including scheduled arrival times, scheduled calls, and any deviations that may occur.
  • Troubleshoot and diagnose failures, execute repairs at the customer site, and complete repairs within standard guidelines.
  • Maintain a parts inventory and ship parts back when necessary at the end of service calls.
  • Provide status updates online during the day, including updating service call activity and keeping management aware of any issues requiring additional attention.
  • Participate in special projects as requested.
Requirements:
  • Degree or certification in electrical engineering or a technical field is a plus.
  • Strong mechanical, electrical, and computer skills are a must.
  • Previous field experience and familiarity with "road warrior" travel are helpful.
  • Willingness to travel 75% of the time with little notice is required.
  • Knowledge of the printing industry is a plus.
  • Excellent organizational, leadership, interpersonal, and computer skills.
  • Problem-solving and troubleshooting skills.
  • Excellent judgment and discretion, ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress.
  • Service-minded professionals who can build trusting customer relationships.
  • Ability to regularly lift and/or move up to 25 lbs and to frequently lift or move up to 50 lbs, and occasionally move more than 100 lbs.

We offer a competitive hourly rate and overtime (including travel time). Our comprehensive benefit package includes medical, dental, and vision insurance, short- and long-term disability, 401(k), and paid time off. All new hires receive extensive training for this position in a promote-from-within culture, allowing you to grow your skills and have opportunities to learn and advance with us.