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IT Service Analyst

3 months ago

Solon, Ohio, United States Swagelok Full time

Swagelok: Exploring Broad Opportunities for IT Professionals

About the Job:

  • Responsible for implementing, maintaining, and supporting the company's computing environment
  • Tasks include Active Directory user administration, Microsoft Exchange operations, NTFS file sharing access, printer management administration, and technical support troubleshooting
  • Key role in maintaining communications between end users and IT Services teams
  • Prepare technical documentation and oversee technical projects

Essential Duties & Responsibilities:

  • Manage Active Directory and Entra ID accounts and groups
  • Support Exchange (on-prem and online), Windows Server Print Management, SharePoint Online, and Teams administration
  • Provide intermediate technical support and investigate complex technical problems
  • Develop operational standards and utilize ITSM for end user service support
  • Demonstrate ability to present complex ideas, solve technical problems, and work independently
  • Participate in off-hours support rotation when necessary

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or equivalent
  • 3+ years of relevant work experience
  • Experience in Microsoft Exchange Administration, printer management, Active Directory, Powershell, and Server Management
  • Strong communication and customer service skills

Benefits:

  • Swagelok offers Total Rewards focused on health, compensation, retirement planning, and supplemental rewards

About Swagelok:

Swagelok is a global organization known for its commitment to core values and excellence. Join our team to be part of a culture that encourages growth, learning, and meaningful contributions. We value diversity and are proud to be an Equal Opportunity and Affirmative Action Employer.

We hope you consider this exciting opportunity to showcase your skills and be part of a dynamic team. Apply now to embark on this rewarding career journey with Swagelok