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Front Desk Agent 8th Ave

3 months ago

Carmel, California, United States Le Petit Pali Full time

FRONT DESK AGENT | LE PETIT PALI 8TH AVE
:

We're looking for a friendly Front Desk Agent to provide our world famous trusty service.

From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience.


ABOUT LE PETIT PALI AT 8TH:


Le Petit Pali at 8th Ave, a 24-room craftsman-style hotel, recently reimagined by Palisociety, is located in beautiful downtown Carmel-by-the-Sea.

We offer bespoke lodging, layered with genuine charm, comfort, & unexpected luxury.


If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Le Petit Pali at 8th Ave.


THE TASK AT HAND:

  • Taking care of guests, from leading the checkin/checkout process, to billing, confirming contact information, and fielding questions throughout a hotel stay
  • Being a savvy guide that's ready to share a wealth of information on the hotel, amenities, and neighborhood.
  • Communicating in a friendly, positive way to create a warm environment amongst colleagues and a great experience for guests.
  • Building memorable relationships with hotel guests in line with our service standards
  • Bringing personality and clarity to the registration process and guest arrivals as well as checkout, listening to guest feedback, and settling folios.
  • Inputting guest information and payments into hotel software systems, such as Opera.
  • Collaborating with the sales and operations teams to ensure a smooth experience for all guests.
  • Proactively identifying guest needs and finding ways to surprise and delight patrons so they become repeat customers.
  • Maintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistance.
  • Politely enforcing established policies and procedures.
  • Effectively communicating guest requests or issues to the Front Desk Manager, Housekeeping, or Engineering, Conducting walkthroughs for safety, security, and overall cleanliness.
  • Performing safety duties and adhering to predetermined protocols in the event of an emergency situation.
  • Lending a hand as required by other departments to ensure a safe, smooth operation that's enjoyable for guests and fellow coworkers.

WHAT WE'RE LOOKING FOR:

  • Must possess a positive attitude.
  • Must be energetic and outgoing.
  • Must be service oriented.
  • Must be a team player.
  • Must be able to multitask.
  • Must possess excellent interpersonal, analytical, and organizational skills.
  • Must have knowledge of basic arithmetic.
  • Must have the ability to input data and access information on the computer.
  • Must be able to work a flexible schedule and shifts weekends & holidays as needed.
  • Flexible schedule
- must be available to work a variety of shifts.

  • Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.
  • Fluency in English both verbally and nonverbally.
  • Provide legible communication and directions.
  • Ability to input and access information in the property management system/computers/point of sales system.
  • Ability to perform job functions with attention to detail, speed and accuracy.
  • Ability to prioritize and organize.
  • Be a clear thinker, remaining calm and resolving problems using good judgment.
  • Follow directions thoroughly.
  • Understand guest's service needs.
  • Work cohesively with coworkers as part of a team.
  • Work with mínimal supervision.
  • Maintain confidentiality of guest information and pertinent hotel data.
  • Must be able to stand for long periods of time.
  • Must be able to push, pull or lift up to 25 lbs.
  • Requires mobility and prolonged standing, walking, bending and lifting up to 30 lbs.
  • Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.

WHAT'S IN IT FOR YOU:

  • A competitive compensation package including medical, dental, vision, and life insurance.
  • 401(k) retirement plan (future you will love this one)
  • Paid time off, holiday pay, and sick pay when you're under the weather.
  • Career advancement in an organization committed to helping star employees thrive.
  • There's also an opportunity to expand your career trajectory as we are a fastgrowing company with hotels and restaurants in multiple cities.
  • Professional development that sets you up for success across multiple hospitality career paths.
  • A collaborative work environment where your creative ideas can come to fruition.
  • Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come)
  • Handson training with a nimble team.
Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected