Front Desk Representative

9 hours ago


Carmel Indiana, United States SpringHill Suites Carmel Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at SpringHill Suites Carmel. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and handling various hotel operations.

Key Responsibilities:
  • Register guests and process check-ins and check-outs in a friendly and efficient manner.
  • Provide accurate and timely information to guests regarding hotel services, facilities, and hours of operation.
  • Handle requests for information, mail, and messages in a courteous and professional manner.
  • Operate the front desk computer system and maintain accurate records.
  • Assist with emergency procedures and provide support to guests and colleagues as needed.
Requirements:
  • High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience in a hotel or related field is preferred.
  • Positive and upbeat personality with a desire to deliver outstanding customer service.
  • Ability to multitask, be detail-oriented, and problem-solve in a fast-paced environment.
  • Effective communication and interpersonal skills.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
What We Offer:
  • Competitive hourly rate of $16 per hour.
  • Opportunity to work in a dynamic and growing hotel environment.
  • Professional development and training opportunities.
  • A supportive and collaborative team environment.


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