Front Desk Ambassador

2 weeks ago

Carmel Indiana, United States Renaissance Indianapolis North Full time
About Us

Renaissance Indianapolis North is a world-class property that values its employees and is committed to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.

We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Our Culture

We pride ourselves on being the best employer in the area, with a culture that emphasizes personal development, people, and a desire for wanting them to succeed.

Our Core Values involve delivering outstanding service and memorable experiences for each guest, and we believe each member of our team has a key part to play in this delivery.

Job Summary

We are looking for a highly motivated, guest service-oriented individual to join our Front Desk team as a Front Desk Agent.

The ideal candidate will use their engaging personality to create a memorable first impression for our guests, while checking in, registering guests, and providing exceptional customer service.

The Front Desk Agent will be a source of knowledge for the guest for everything about the hotel, its amenities, and the local area, and will help to resolve problems and "WOW" guests through recovery when things aren't quite right.

Responsibilities
  • Help guests discover their "Wanderlust" experience
  • Provide exceptional customer service by being engaging and taking sincere interest
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
  • Help to resolve problems and "WOW" guests through recovery when things aren't quite right
  • Promote and sell special hotel programs
  • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
  • Be knowledgeable of all emergency procedures and policies
  • Maintain house bank
  • Communicate all pertinent information to manager on duty
  • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
  • Assist other departments as needed
Qualifications

Outstanding guest service skills

Compensation

The compensation for this position is $16.00/Hr. - $16.00/Hr. based on qualifications and experience

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