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Customer Service Representative

3 months ago

Portland, Maine, United States CLYNK Full time
Job DescriptionJob DescriptionSalary: $20/hr

Customer Service Representative

CLYNK is a circular economy solutions provider. We make it easy for retailers, brands, redemption operators and everyday people to do the right thing through our consumer-centric "bag-drop" technology solutions. We are the fastest growing mode of beverage container recycling and the most requested option by consumers. Our technology supports recycling at scale across an entire ecosystem including states with Deposit Recovery Systems (aka Bottle Bills) and Producer Responsibility Organizations or Brands who enable customers to recycle with convenient solutions.

Summary:

We are seeking an experienced Customer Service Representative to join our well-regarded and growing team. If you don't have inbound service experience but have been in roles where you have practiced customer support, we will train you

Often the first point of contact for customers, we are seeking a customer service professional who is adept at engaging with customers. By joining our team, you will work alongside colleagues who are not just going to get the job "done" but will go above and beyond to delight our customers.

To be successful in this role, you are a professional problem solver by building positive rapport and communicating appropriately with different personality types. You are also a specialized consultant for all things CLYNK, guiding our customers through the process of recycling and redemption to help make their experience with us as successful as possible.

Specifically, you will receive calls and emails from customers and help answer questions about their account. In addition to helping individual members, you will also support our CLYNK to Give customers who execute a variety of fundraising activities on behalf of schools, 501(c)(3) organizations, and groups of passionate people who unite for a cause and rely on CLYNK to make them successful. The devil is in the details when it comes to recycling and redemption and therefore you need to have a strong ability to explain complex subjects in an easy-to-understand way.

Requirements, Location & Schedule:

  • As CLYNK enters new markets and different states, we are seeking to add a bi-lingual, Spanish speaking Customer Service Representative to our existing team, to assist with calls in a marketplace with a higher demographic of Spanish speaking customers
  • To allow us to identify the best candidate, this position can either be based in our South Portland, ME or our Scotia, NY office
  • Our customer service team currently operates Monday through Friday, 8:30am to 5:00pm. Holiday requirements exist on a rotating basis.

Responsibilities:

  • Receive, evaluate & answer incoming calls and digital communications in a timely and professional manner
  • Identify customers' needs, clarify information, research every issue, and provide resolution; able to identify, properly document and resolve or escalate consumer complaints fully and accurately describes the issue to be resolved
  • Accurately record key call and email details into CLYNK's Customer Service management system
  • Applies knowledge related to CLYNK's services and more broadly details associated with Maine and New York's Bottle Bills to perform assigned duties
  • Follows standard procedures as set by CLYNK Customer Service policies
  • Meet personal/team qualitative and quantitative targets
  • Able to work assigned schedule between the hours of 9am and 5pm, Monday through Friday
  • Must be able to sit or stand for extended periods of time
  • Performs other duties as the business requires

Additional Requirements:

  • Positive attitude, engaging personality, and willingness to help customers solve their questions or account issues
  • Customer Service experience in a call center environment is helpful but not required
  • Excellent customer service and interpersonal skills; strong phone and verbal communication skills along with active listening
  • Displays strong written communication skills including the ability to personalize scripted information
  • Excellent patience and problem-solving skills
  • Strong time management skills
  • Ability to work independently and in a team environment
  • Strong computer skills including working with CRM tools and Microsoft Office
  • H.S. diploma or equivalent

Benefits:

CLYNK offers excellent benefits to support your overall wellbeing. Full-time employees are eligible for medical, dental, vision and disability insurance. We also offer a 401(k) plan with an employer-paid match up to 4%. CLYNK is proud to offer a flexible work environment with a friendly, collaborative, and inclusive culture.

Why CLYNK?

At CLYNK equality is a core tenet of our culture. We are committed to building an inclusive team that represents a variety of backgrounds, perspectives, beliefs and experiences. Every day, you'll have new and exciting opportunities to improve our community and environment. CLYNK is an equal opportunity employer. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.