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Production-Application Support Engineer
3 months ago
Job Title: Support Engineer - Infrastructure and Applications
Company: Leading Investment Management Firm in San Francisco, CA
Location: San Francisco, CA/ San Ramon, CA
As a Support Engineer specializing in Infrastructure and Applications, you will play a key role in handling technical challenges and ensuring seamless operations for our prestigious Investment Management client. Join our team in San Francisco and be part of driving technological excellence and collaboration.
- Lead and coordinate infrastructure and business projects
- Ensure adherence to industry best practices and standards
- Provide efficient resolution of IT incidents and service requests
- Collaborate with internal teams and vendors for issue resolution
- Maintain documentation processes for operations and administration
- Liaise with vendors to address performance issues
- Coordinate performance analysis and recommendations for improvements
- Respond to application support escalations and troubleshooting
- Collaborate with multiple internal teams for issue resolution
- Create and maintain operational documentation
Basic Qualifications:
- Bachelor's Degree or equivalent working experience
- 6+ years of hands-on experience in application support and deployments
- Experience in production support and cloud services
- Proficiency in monitoring tools and scripting languages
- Familiarity with configuration management and DevOps tools
- Strong organizational and analytical skills
- Experience with JIRA, Confluence, and planning tools
- Knowledge of Microsoft technologies and SQL databases
About the Company:
At our investment management firm, technological innovation and client satisfaction are at the core of our operations. We believe in fostering an inclusive work environment that values diversity and equal opportunities for all employees. Join us in shaping the future of investment management technology.
