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Social Work Service Coordinator
3 months ago
SHIFT:
Day (United States of America)
Seeking Breakthrough Makers
This role will be based out of Main campus but will require going to KOPH one day per week.
Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.
At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.
CHOP's Commitment to Diversity, Equity, and Inclusion
CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.
We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.
A Brief Overview
This role will be based out of Main campus but will require going to KOPH one day per week.
Collaborates closely with the multidisciplinary staff to provide a coordinated experience to patients and families. Receives a high volume of consults from a variety of sources and gathers pertinent medical and psychosocial information to help determine level of acuity and appropriate resources. Plans and implements social work referrals and coordinates patient disposition. Provides service coordination and may be responsible for utilization management and pre-authorization.
What you will do
- Conducts needs assessments and provides support and community-based referrals to patients and families to address identified concerns, including dispersing concrete resources (with MSW approval), coordinating appointments, arranging transportation, etc.
- Communicates assessments and collaborates with all members of the health care team, family and managed care organizations.
- Collaborates with area social workers to provide optimal support, intervention and discharge planning for patients and their families.
- Participates in the development of the psychosocial support plan. The plan will take into account the needs, wishes, strengths and limitations of the patient, family, and the community resources
- Partners with team and families to facilitate understanding of care plan and the process for transition to the next level of care or to home.
- Able to identify, access and coordinate recommended treatment and community referrals
- Establishes relationships with key contacts at service providers and community agencies. Works collaboratively with contacts to ensure patient needs are met.
- Engages in process improvement work both within the institution and with community partners to provide best possible outcomes for patients and families.
- Responsible for documenting activities in the medical record.
- Provides insurance pre-authorization and utilization management and related service coordination for patients who are medically cleared and require alternative behavioral health services requiring insurance updates.
- Bachelor's Degree Social Work, related discipline, such as psychology, behavioral health, sociology, etc. Required
- At least three (3) years if degree is other than Social Work (related discipline) Required
- At least two (2) years experience in healthcare or community resource agency Preferred
- Ability to act independently, autonomously and exercise appropriate clinical judgment.
- Excellent communication, time management and organizational skills.
- Ability to work effectively with all departments and all levels of professionals.
- Excellent customer service orientation and strong interpersonal skills.
- Computer skills that include data input into multiple systems, working knowledge of Word and Excel.
Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.
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