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Social Services Coordinator

2 months ago


Philadelphia, Pennsylvania, United States PHMC Full time
Job Description:

A Social Worker is sought to work as a part of the Integrated Health Services team at the PHMC Health Network.

The Social Worker will report to the Health Network Social Services Manager and will be an integral part of the healthcare team, providing services to clients who come to the center for care.

Key Responsibilities:
  • Assess client needs and barriers to accessing health, behavioral health, and social supports services.
  • Demonstrate up-to-date knowledge of community resources, especially those benefiting families and persons with low or lost income.
  • Facilitate communication and positive relationship building between clients and medical providers.
  • Assess client needs and provide referrals to appropriate social services agencies.
  • Incorporate strength-based assessment and brief problem-solving interventions, as appropriate, aimed at modifying negative thinking and promoting self-efficacy.
  • Assist clients in applying for and navigating health insurance coverage, public benefits, and exploration of entitlement programs such as social security and veteran benefits.
  • Interface with clients and managed care companies to facilitate Primary Care Provider (PCP) switches.
  • Actively participate as a member of the interdisciplinary healthcare team (IDT).
  • Collaborate with the Center of Excellence (COE) Community Based Care Management team and Peer Recovery Program to address psychosocial health issues and coordinate care among providers and outside specialists.
  • Foster and maintain partnerships with other social service agencies.
  • Participate in training to become a Certified Application Counselor for the Health Insurance Marketplace and assist consumers with application and enrollment.
  • Document all services daily in the appropriate electronic health records system and other social service reporting formats.
Requirements:
  • Thorough knowledge of community resources, especially those that support families and individuals with low incomes, and individuals experiencing homelessness.
  • Knowledge of Pennsylvania public benefits and DHS system (Medicaid, SNAP, TANF, etc.).
  • Knowledge of DSM 5 behavioral health conditions and working knowledge of chronic diseases.
  • Strong commitment to supporting and advocating for the homeless population.
  • Ability to exercise strong clinical judgment, independent analysis, and critical thinking skills.
  • Excellent time management skills and attention to details in order to attend to caseload expectations and ensure timely documentation.
  • Excellent ability to work and maintain flexibility in a fast-paced, medical environment.
  • Strong ability to prioritize work demands, including casework and administrative tasks.
  • Strong interpersonal, organizational, and oral/written communication skills.
  • Knowledge of and sensitivity to the impact of intergenerational poverty.
  • Developed multicultural competency and desire to collaboratively work with vulnerable clients from marginalized populations.
  • Proficiency in computer skills, including Microsoft Word, Excel, and Outlook and willingness to learn new technology such as electronic health record systems.
  • Ability to represent the agency and facilitate relationships with the community.
Experience:
  • Experience with crisis intervention and harm reduction.
  • Experience working with those experiencing homelessness.
  • Experience working with families and individuals with low or no income.
  • Experience working as a member of an interdisciplinary team.
  • Experience with crisis intervention and harm reduction a plus.
  • Minimum of 3 years' experience, working in case management and social services.
  • Comfort with evidenced-based interventions such motivational interviewing.
  • Comfort working with diverse populations (i.e. race, ethnicity, diagnoses, age ranges).
Education Requirement:

Masters' Degree in Social Work from an accredited school strongly preferred.

Work Environment:

Position requires standing and walking 2/3 of the time, sitting under 1/3 of the time, use of hands 2/3 of the time, reach with hands and arms under 1/3 of the time, stoop, kneel, crouch or crawl under 1/3 of the time, talk or hear over 2/3 of the time.

Position requires lifting up to 10 lbs. up to 1/3 of the time.

Moderate noise (examples: business office with computers and printers, light traffic). Exposure to blood borne pathogens that requires use of personal protective equipment.

Salary:

Commensurate with education and experience.

PHMC is an EOE and an E-Verify Employer