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Customer Service Specialist

3 months ago


Columbus, Ohio, United States Columbus Region Full time

** Customer Service Specialist**

Answer incoming customer service calls

Generated from inbound customer service calls

Resolving customer complaints regarding product sales to customer service problems

Assisting customers with customer service related issues

Provide excellent customer service and customer relations

Take incoming telephone calls from customers requesting customer service

Resolve customer service problems/issues

**Job Requirements:**

Assure quality customer service to all customers

Resolve customer product or service issues

Handling customer issues/requests maximizing customer satisfaction

Support customer orders such as new customer account

Resolve customer service oriented issues

Maintaining high customer retention, customer satisfaction and monitoring customer complaints in service department

Verify information/answer customer inquiries

Ensuring that outstanding customer service

Maintain reports on customer service

Improve the customer service function and customer experience

Resolve customer service issues or refunds

Greeting customers and assessing customer needs

Provide exceptional customer service by greeting customers and assessing customer needs

Location: Columbus, OH Industry: Customer Service Representatives Position type: JTFT Date Posted: December 15